Summary
Overview
Work History
Skills
Timeline
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John Goldthwaite

Fulton,NY

Summary

Dynamic Performance Manager with a proven track record at Unifi, enhancing employee engagement and driving efficiency through tailored training and innovative performance strategies. Skilled in performance analysis and coaching, I foster a culture of accountability, achieving significant improvements in productivity and adaptability during change management initiatives.

Overview

8
8
years of professional experience

Work History

Performance Manager/Contract Manager

Unifi
06.2024 - 03.2025
  • Enhanced employee engagement through tailored training programs and workshops.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
  • Leveraged analytical tools to provide insight and enhance performance.
  • Spearheaded change management initiatives that improved organizational adaptability and resilience during challenging times.
  • Introduced innovative metrics-driven approach, allowing for better evaluation of departmental progress against established targets.

Ramp Supervisor

Unifi
03.2024 - 06.2024
  • Led continuous improvement initiatives for ramp processes, identifying opportunities for cost savings and improved efficiency.
  • Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
  • Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
  • Assisted in the development of annual budgets by providing detailed cost analysis based on historical data trends.
  • Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.

Operations Manager

Million Air
08.2018 - 05.2023
  • Evaluated performance, set schedules and coached ramp agents on work areas.
  • Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
  • Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
  • Participated in industry conferences and workshops to stay abreast of new developments in ramp operations management, applying insights gained to enhance team performance.
  • Enhanced customer satisfaction by addressing concerns promptly and providing effective resolutions.
  • Mitigated potential hazards by regularly inspecting ramp areas and ensuring compliance with safety protocols.
  • Implemented cost-saving measures while maintaining high-quality service standards for airlines and passengers.
  • Improved ramp operations efficiency by streamlining processes and implementing new procedures.
  • Established strong working relationships with airline representatives to facilitate smooth coordination of daily operations.
  • Collaborated with other managers to develop strategies for continuous process improvement in operational efficiency.
  • Conducted regular audits of equipment maintenance logs to minimize downtime due to malfunctions or repairs.

Ramp Supervisor

JetBlue
07.2017 - 08.2018
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
  • Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
  • Created load plans and performed calculations to prepare for assigned flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Skills

  • Coaching and mentoring
  • Customer focus
  • Performance analysis
  • Data interpretation
  • Employee engagement
  • Problem-solving
  • Time management

Timeline

Performance Manager/Contract Manager

Unifi
06.2024 - 03.2025

Ramp Supervisor

Unifi
03.2024 - 06.2024

Operations Manager

Million Air
08.2018 - 05.2023

Ramp Supervisor

JetBlue
07.2017 - 08.2018

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John Goldthwaite