John Goodman

Operational Excellence and Impactful Collaboration

• Individually created and built the first Asset Protection Department and foundation for a leading industry enterprise since 1986, protecting client owned assets with a total worth of ~$40 billion market value.
• Built the first Asset Protection team that spans across 5 different countries, responsible for receiving over 140 million of the most valued collectobles in the world.
• Directed the seamless implementation of 24 comprehensive SOPs, initiatives, and projects, resulting in a streamlined and efficient operational framework.
• Developed sophisticated investigative procedures and policies, elevating the organization's standards of excellence in asset protection and security measures.
• Enhanced the intricacy of sensitive information handling and surveillance protocols, bolstering the safeguarding of critical information and ensuring utmost confidentiality.

Strategic External Collaborations

• Forged impactful alliances with external security entities and law enforcement agencies, synergizing efforts for a robust security ecosystem that resulted in successful prosecutions and terminations of perpetrators.
• Partnered seamlessly with our nations top carriers which proved to be instrumental in shutting down large-scale fraud investigations, leading to the interception of criminal groups and significant loss prevention.

Remarkable Investigative Outcomes

• Achieved an impressive 90% case resolution rate, successfully closing 230 out of 255 investigations.
• Secured victories in high-profile cases, including large-scale fraud investigations, internal thefts, and operational errors, resulting in arrests, terminations, and recovered assets.
• Spearheaded a transformative VMS initiative by integrating Milestone, leading to enhanced security and global operational oversight.
• Directed a cargo theft/hostage investigation, collaborating with multiple state and federal law enforcement agencies, that led to a trailer recovery consisting of proprietary items worth over $1 million.

Innovative Security Enhancements

• Pioneered a groundbreaking internal RFID and external GPS tracking initiative revolutionizing surveillance precision and nurturing a vigilant security culture.
• Orchestrated productive collaborations with Continuous Improvement teams, yielding process enhancements that delivered a 25% increase in operational efficiency

Sr. Project Manager for Inaugural PMO Team

• Pioneered the establishment of Collectors' first-ever orchestrated PMO team.
• Championed leadership and mentorship for fellow PMs, driving team cohesion and excellence.

Business Acumen and Cross-Functional Communication

• Mastered Collectors' business landscape, confidently engaging with all company segments.
• Led PMO efforts for three initial high-priority global projects, catalyzing Collectors' expansion aspirations.
• Guided multiple cross-functional teams and executive leaders through impactful weekly and monthly meetings.

Strategic Project Execution and Staffing Expertise

• Orchestrated comprehensive PM plans, meticulously mapping out project timelines and milestones.
• Engineered a comprehensive staffing sheet, streamlining HR's hiring processes across all three global initiatives.

Unprecedented Scale and Success

• Spearheaded three colossal global projects worth ~$300 million.
• These projects emerged as the largest in company history, boasting unmatched size, volume, and financial investment.
• Masterminded the successful execution of the first of their kind global projects, ushering them into full-fledged operational status.

Empowering Team Excellence

• Equipped, trained, and coached Team Members across five different countried, ensuring the seamless execution of core Asset Protection initiatives.
• Achieved a 20% increase in the effective implementation of key Asset Protection strategies, leading to significant shrink reduction and heightened operational excellence

Strategic Program Leadership and Collaboration

• Spearheaded core theft and fraud mitigation programs, operational excellence, and safety strategies in StockX Authentication Centers, Retail Locations, and Offices across the globe.
• Eliminated complexity and streamlined operations, resulting in a 25% decrease in theft-related incidents and a 30% surge in safety compliance

Cross-Functional Engagement and Leadership Development

• Orchestrated collaborative efforts across multiple global locations, forging partnerships with operational leaders, Asset Protection teams, and staff.
• Pioneered a value-driven leadership approach, fostering team growth through motivational coaching and recognition.
• Cultivated a warehouse-style customer service culture centered on safety, security, and accuracy, which contributed to a 15% improvement in customer satisfaction.

Innovative AP Strategy Implementation

• Educated operational leaders and team members on AP strategy, focusing on operational shrink mitigation and the execution of mitigation processes.
• Implemented effective security measures, leading to a 40% reduction in alarm-related incidents and a 50% increase in overall security effectiveness.

Comprehensive Investigative Approach

• Conducted timely interviews for identified internal and external theft cases, collaborating with external law enforcement partners, leading to prosecution, recovery and restitution.
• Implemented a new case management system (ThinkLP), leading to a 30% improvement in case documentation accuracy and faster resolution of cases.

Operational Excellence and Shrink Mitigation

• Led asset protection focused initiatives to resolve operational shrink issues, reviewing accuracy standards, and driving the execution of Merchandise Protection Standards (MPS) in retail locations.
• Championed a 25% reduction in operational shrink and a 20% increase in inventory accuracy, positively impacting company profitability and reputation.

Strategic Investigation and Impactful Collaboration

• Directed and supported extensive Organized Retail Crime (ORC) investigations across 10 states and 277 store locations within the Southeast Region
• Collaborated intensively with diverse business partners, including Corporate Security, RDOs, MAPMs, and APSs, optimizing investigative tools to significantly reduce external theft exposure

Skill Development and Coaching

• Trained and coached store-level associates to enhance their investigative skill sets within their respective areas of responsibility
• Fostered strong analytical and problem-solving capabilities, providing recommendations to eliminate procedural and policy vulnerabilities that escalate theft risks

Tactical Execution and Intelligence Gathering

• Initiated cases, gathered intelligence, and executed field tactics such as static and mobile surveillance, leading to successful investigations and resolutions
• Leveraged covert/overt surveillance equipment and product tracking for efficient resource deployment, partnering with SSC Corporate ORC Managers
• Collected internal and external intelligence, presenting compelling cases to Law Enforcement for prosecution

Strategic Partnerships and Networking

• Developed robust partnerships with SSC Leaders, RDOs, APMs, APSs, and law enforcement to drive theft and fraud elimination efforts
• Represented THD at conferences and ORC meetings, advocating for impactful solutions and sharing intelligence throughout the Southeast region

Influential Public Speaking and Industry Leadership

• Delivered persuasive presentations of cases to government agencies, contributing to successful prosecutions and industry-wide intelligence sharing conferences
• Achieved a notable 25% reduction in theft and fraud potential through effective training and program implementation.

Strategic Shrink Reduction and Fraud Detection

• Spearheaded a comprehensive shrink reduction initiative, deploying sophisticated methodologies across diverse sales channels, e-commerce platforms, and social media venues
• Collaborated closely with Central Investigations Team (CIT) and AP associates to proactively detect, deter, and mitigate theft and fraud
• Achieved a notable 15% reduction in shrink, resulting from targeted theft and fraud prevention efforts

Advanced Investigative Excellence

• Executed intricate and meticulously presented investigations, proficiently gathering, interpreting, and analyzing diverse information and intelligence sources
• Applied advanced research tactics, expertly navigating open-source, public, and proprietary databases, elevating investigation outcomes
• Maintained vigilance over news, social media, and open-source intelligence, swiftly identifying and assessing potential threats to the THD brand

Empowering Investigative Support

• Provided crucial support to Central Investigations Team (CIT) and Organized Retail Crime Investigators (ORC), meticulously crafting interview-ready investigations for field and HDI teams
• Enabled the realization of a 25% increase in case resolution rates, as investigations were more informed and interview-ready

Driving Inventory Excellence

• Orchestrated $500M domestic and import inventory strategy, overseeing 2M store/SKU combos, managing 25+ vendor relations
• Revitalized product lifecycle, vendor interactions, optimizing stock levels and vendor performance

Data-Driven Precision

• Analyzed daily inventory trends, sales data, and financial needs for targeted stock levels, high in-stock rates, and efficient turnover

Collaborative Synergy

• Seamlessly partnered with cross-functional teams (Merchandising, Finance, Forecasting, Global Sourcing, Logistics) for synchronized inventory tactics
• Aligned with Merchandising Services, Demand Planning, and Inventory Solutions for strategic cohesion

Vendor Relations Fueling Growth

• Nurtured vendor ties, adeptly analyzing metrics to maintain strong in-stock positions, boosting sales by 20%
• Ensured ample inventory for promotions, events, elevating sales performance

Import/Domestic Expertise

• Demonstrated adeptness in import and domestic replenishment, optimizing strategies for dynamic market needs

Driving Rigorous Death Investigations

• Employ diverse investigative methods to scrutinize, gather, and analyze information for every case
• Liaise and collaborate effectively with local, state, and federal law enforcement agencies
• Rapidly respond to high-profile death investigations involving violent, sudden, or unexpected deaths within our jurisdiction

Uncovering Crucial Insights

• Investigate deaths resulting from criminal violence, suspicious suicides, and occurrences in police custody and correctional facilities
• Craft concise, comprehensive reports detailing decedent's social, mental health, and medical history, providing insightful analysis of pre-death events

Expert Interviewing and Analysis

• Skillfully interview and interrogate witnesses, suspects, family, friends, and physicians
• Subpoena and evaluate all relevant case-related records

Leveraging Advanced Forensic Techniques

• Apply advanced forensic methods: forensic photography, fingerprint analysis, digital/electronic evidence collection, DNA analysis, and scene reconstruction.