John Graves
Wesson,MS
Summary
Results-oriented professional with extensive experience in operations management and preventive maintenance. Known for fostering team excellence and driving strategic initiatives that enhance business growth and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Operator
Graves Brother's Home Services
Coldwater, MS
08.2017 - 01.2023
- Developed operational strategies to enhance business growth and customer satisfaction.
- Oversaw daily operations, ensuring seamless workflow across all departments.
- Trained and mentored staff, fostering a culture of continuous improvement and excellence.
- Analyzed financial reports to drive strategic decision-making and budget allocations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Flooring Installer
J&J Floorcovering
Southaven, MS
11.2012 - 02.2017
- Installed various flooring types including hardwood, laminate, and carpet in residential and commercial settings.
- Operated specialized tools such as tile cutters, floor scrapers, and nail guns to ensure precise installations.
- Collaborated with clients to assess needs and provide tailored flooring solutions for optimal customer satisfaction.
- Trained junior installers on best practices for flooring installation and maintenance procedures.
- Conducted site measurements to determine material requirements and eliminate waste during installation processes.
- Resolved installation challenges promptly by adapting techniques and utilizing problem-solving skills effectively.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
- Improved project efficiency with precise cutting and fitting of various flooring materials.
Maintenance Technician
Harrah's Tunica
Tunica, MS
10.2006 - 08.2012
- Conducted routine inspections of equipment and systems to ensure optimal performance.
- Executed preventive maintenance tasks to minimize equipment downtime and enhance reliability.
- Diagnosed mechanical issues and implemented effective solutions for various systems.
- Collaborated with team members to streamline maintenance processes and improve response times.
- Inspected and maintained equipment to keep items in top working condition.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Rewired and replaced faulty electrical components in equipment.
- Detected and repaired machinery faults using electrical and manual testing methods.
Education
High School Diploma -
Northwest Mississippi Community College
Senatobia, MSSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Cooling towers
- Blueprint and schematics
- Safety-oriented mindset
- Wiring installation and repair
- Electrical troubleshooting
Certification
- [Areial work platform certification- Harrah's tunica cerififed by: Gene Adams
- Forklift Certification- Harrah's tunica- trained by: Gene Adams
Timeline
Owner/Operator
Graves Brother's Home Services
08.2017 - 01.2023
Flooring Installer
J&J Floorcovering
11.2012 - 02.2017
Maintenance Technician
Harrah's Tunica
10.2006 - 08.2012
High School Diploma -
Northwest Mississippi Community College