Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Green

Irving,TX

Summary

Dynamic Field Service Technician with extensive experience at Toshiba Global Commerce Solutions, excelling in effective problem resolution and technical troubleshooting. Recognized for delivering exceptional service and reducing downtime through proactive maintenance. Skilled in quickly analyzing network issues and fostering strong client relationships, ensuring projects are completed efficiently and on time.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Field Service Technician

Toshiba Global Commerce Solutions
02.2023 - 01.2025
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Making decisions and solving problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Field Engineer

TEKsystems
07.2021 - 01.2023
  • Monitored construction methods and installations, inspection and testing processes.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
  • Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
  • Identified major issues that could arise and provided solutions for these problems.
  • Reduced downtime with proactive maintenance and regular equipment inspections.
  • Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
  • Deployment of DELL disaster recovery tools and imaging

Field Engineer

Oracle Hospitality
06.2004 - 07.2020
  • 16 years experience on MICROS, NCR and MicroSale POS
  • Install and repair of servers, workstations, printers, network and router configurations
  • Ability to quickly analyze and troubleshoot network issues.
  • Worked well independently and on a team to solve problems.
  • Utilized a strong working knowledge of all Windows platforms and PCI security
  • Organized and prioritized work to complete assignments in a timely, efficient manner.
  • Successfully wrote, edited, and distributed communication materials.
  • Worked with a strong attention to detail and excellent record-keeping abilities.
  • Utilized ORACLE Mobile Field Service App to organize,
    prioritize calls and parts distribution.
  • Closed out calls in a timely manner to meet and exceed
    call quotas



Education

Associate of Applied Science - Electrical, Electronics And Communications Engineering

DeVry University
Irving, TX
07-2003

Skills

  • Effective problem resolution
  • Constructive mindset
  • Technical troubleshooting
  • Quick response repairs

Certification

CompTIA A+ Certification

Timeline

Field Service Technician

Toshiba Global Commerce Solutions
02.2023 - 01.2025

Field Engineer

TEKsystems
07.2021 - 01.2023

Field Engineer

Oracle Hospitality
06.2004 - 07.2020

Associate of Applied Science - Electrical, Electronics And Communications Engineering

DeVry University

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