John Gregg

• Respond to customer emails, calls, and live chats to answer questions about products, services, and order-related inquiries
• Evaluate and clarify customer complaints to determine root causes and deliver technical resolutions
• Process sales orders, returns, and refunds
• Maintain customer satisfaction while managing a demanding and dynamic workload

Special Assignments (current)

• Mentor new support agents by providing onboarding guidance, product knowledge, and support workflow best practices
• Co-manage VIP support requests through a private channel

Special Assignments (previous)

• Review and analyze negative CSAT feedback weekly to identify service trends and performance gaps
• Co-manage DSAR requests in coordination with the legal team to ensure data privacy compliance
• Weekend Coordinator

• Perform and record original music with a broad range of collaborators
• Teach private music lessons

• Built and installed custom pieces for private clients
• Served as liaison between clients and install team, to facilitate communication about product design and project expectations

• Worked within a team to execute events and fulfill client needs

• Maintained 23 rental units across Atlanta
• Communicated the needs of tenants to property owners and facilitated solutions