Hi, I’m
John Grey
Montgomery,WV
Summary
Adept Sr. Technical Engineer with a proven track record at Advanced Wireless Concepts, I excel in streamlining operations and enhancing team productivity through expert problem-solving and effective mentorship. Skilled in IT infrastructure and customer support, I significantly improve customer satisfaction and operational efficiency.
Senior Technical Engineer with deep expertise in systems architecture, software development, and network management. Known for strong focus on team collaboration and achieving results, with ability to adapt to changing project needs. Skilled in troubleshooting, project management, and optimizing technology solutions. Reliable and solution-oriented with keen eye for detail and methodical approach to problem-solving.
Overview
19
years of professional experience
1
Certification
Work History
Advanced Wireless Concepts
Sr. Technical Engineer
01.2012 - 06.2024
Job overview
- Continuously updated personal knowledge and skills in alignment with industry trends and developments, keeping all company certifications active and up to date
- Cultivated strong relationships with corporate manager across various departments, fostering a collaborative environment conducive to successful residential and commercial customer sales service and installation
- Streamlined operations through the development of efficient processes, leading to significant time savings and effective customer satisfaction.
- Enhanced team productivity by providing effective training and mentorship to new technicans and used my trainer certification to train and deploy new techs to field as needed by Advanced Wireless Concepts.
Advanced Wireless Concepts
Owner
01.2010 - 01.2012
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Computers and Wireless 101
Computer Hardware and Networking Technician
10.2005 - 01.2010
Job overview
- Completed the service orders for retail computer repair store. Sales and service of computer and AT@T wireless customers
- Contributed to the improvement of company''s internal IT infrastructure through regular assessments, proposals for enhancements, and implementation of approved changes.
- Collaborated effectively with vendors to source necessary replacement parts at competitive prices, reducing overall repair costs for clients.
- Provided exceptional customer service to clients during on-site visits, addressing their concerns and explaining technical concepts clearly.
Education
IADT of Fairmont Fairmont
Bachelor of Science from Computer Information Systems
05-2003
University Overview
- 4.0 GPA
Skills
- Customer support
- Expert problem solving
- Automation tools
- IT infrastructure
- Router configuration
- Network troubleshooting
- IP addressing
- Remote desktop support
- Software installation
- Operating system configuration
- Network security management
- Wireless networking
- Hardware installation
- Switch configuration
- Hardware repair
- Backup and recovery
- VoIP systems
- Firewall management
- Data recovery
- Mobile device management
- Network cabling
- Computer hardware troubleshooting
- Electronics troubleshooting
- Customer relationship management
- Technical problem solving
- Hardware upgrades
- Proficient in Microsoft Office, SQL, Intuit Quickbooks, Windows, Mac OS, C, And most other utilized titles and programs
- S
Certification
- Network+ Certification – CompTIA.
- [State] Driver's License
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
- Microsoft Office Specialist (MOS) Certification
AWARDS
Highest overall year to year growth residential customer sales for Hugheset Network services
Ruby, Gold and silver Level Sales award for multiple consecutive sales quarters 2015-2020
Highest overall customer satisfaction 2019
WV Governors Award for implemting new state wide technologies through the West Virginia Broadband Investment Plan (WVBIP), utilizing funds from the American Rescue Plan Act (ARPA) dedicated to expanding high-speed reliable broadband
Timeline
Sr. Technical Engineer
Advanced Wireless Concepts
01.2012 - 06.2024
Owner
Advanced Wireless Concepts
01.2010 - 01.2012
Computer Hardware and Networking Technician
Computers and Wireless 101
10.2005 - 01.2010
- Network+ Certification – CompTIA.
- [State] Driver's License
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
- Microsoft Office Specialist (MOS) Certification
IADT of Fairmont
Bachelor of Science from Computer Information Systems
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