JOHN GRIFFIN

City of Clinton Iowa

10.2009 - Current

Coordinated transportation for city events, ensuring seamless operations and community engagement.
Trained new staff on operational procedures, fostering a knowledgeable team environment.
Managed scheduling and logistics for departmental operation and, efficiency.
Developed and implemented route modifications to improve ontime efficiency and increase ridership.
Collaborated with stakeholders to address community needs, enhancing service impact and satisfaction.
Collaborated with area managers to evaluate needs and optimize operational plans.
Implemented troubleshooting, root cause analysis and issue resolution.
Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Oversaw day-to-day operations of MTA employees.
Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
Assisted in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.
Handled problematic customers to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Tracked trends and suggested enhancements to route offerings.
Identified and qualified customer needs.