- Gym Workouts
- Outdoor Recreation
- Learning new cooking techniques and expanding my culinary skills
- Golf
- Working towards getting Private Pilots License
JOHN HAIRSTON
Jamestown,NY
Summary
Developed strong organizational skills to manage multiple projects simultaneously, ensuring timely completion and alignment with strategic objectives. Consistently completed planograms and other store tasks on time or ahead of schedule. Prioritized tasks effectively to meet deadlines and managed competing priorities, developing strong time-management skills. Maintained a high level of productivity while working independently. Self-motivated with a strong work ethic. Effectively balanced individual responsibilities with team contributions, fostering a collaborative and supportive team environment.
Overview
6
6
years of professional experience
Work History
Team Lead/ Manager
Dick Sporting Goods
04.2023 - 08.2025
- Directed daily task management and delegated responsibilities to foster a collaborative team environment focused on achieving performance goals.
- Oversaw and analyzed team performance metrics, identifying areas for improvement and implementing strategies to enhance operational efficiency.
- Developed and implemented performance improvement plans, providing targeted training and coaching to elevate team skills and overall productivity.
- Trained staff in product knowledge and service standards, ensuring consistent delivery of high-quality customer experiences.
- Resolved customer complaints and managed escalations with diplomacy and efficiency to maintain customer satisfaction and loyalty.
- Drove process improvements and streamlined workflows, resulting in enhanced operational efficiency and a more productive work environment.
- Consistently exceeded performance goals through effective team leadership, strategic planning, and a focus on continuous improvement. Consistently ranked as a top-performing store in the northeast district and among the top stores company-wide.
- Managed customer escalations by serving as the primary point of contact and escalating urgent issues to the appropriate channels.
- Championed continuous improvement initiatives and fostered a culture of innovation and problem-solving within the team.
Line Manager
Olive Garden
01.2023 - 04.2023
- Oversaw daily operations, ensuring seamless workflow and adherence to organizational standards.
- Implemented strategies to improve team efficiency, resulting in measurable gains in productivity and contributing to overall operational success.
- Supervised daily activities, providing guidance and support to team members, and fostering a collaborative environment.
- Applied problem-solving skills to address operational challenges, implementing effective solutions to minimize disruptions and maintain operational continuity.
- Demonstrated leadership in managing teams and coordinating daily activities, ensuring alignment with organizational objectives and promoting a culture of excellence.
- Utilized analytical skills to assess operational performance, identifying areas for improvement and implementing strategies to enhance overall effectiveness.
- Collaborated with cross-functional teams to achieve operational goals, leveraging communication and interpersonal skills to foster teamwork and drive results.
Sales Associate/Delivery Driver
AutoZone
07.2022 - 01.2023
- Maintained strict adherence to safety regulations and traffic laws while operating company vehicles, demonstrating a commitment to safety and regulatory compliance.
- Managed inventory control processes to ensure accuracy and prevent stockouts, optimizing the availability of parts for commercial accounts.
- Provided exceptional customer service through timely and accurate parts deliveries, resolving issues to ensure customer satisfaction.
- Assisted with store merchandising, contributing to an organized and visually appealing retail environment.
- Leveraged troubleshooting skills to address automotive problems reported by customers, offering effective solutions and expert advice.
- Continuously enhanced product knowledge through training and hands-on experience, enabling effective communication and customer support.
- Developed and maintained strong relationships with commercial accounts, providing tailored service to ensure their parts needs were consistently met.
- Proactively communicated with customers regarding delivery schedules and potential delays, ensuring transparency and trust.
Assistant Property Manager
Bryer Properties
05.2019 - 07.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Shop Manager
Lakewood Driving Range
05.2021 - 08.2021
- Managed daily operations, including cash handling and transaction processing, ensuring accuracy and compliance with financial procedures.
- Maintained a clean and organized environment, adhering to health and safety standards to enhance the customer experience.
- Demonstrated excellent communication skills in interactions with customers and staff, fostering a collaborative, customer-focused atmosphere.
Education
Master of Arts - Political Science
Fredonia State University
Fredonia, NY12.2022
Skills
- Attention to detail
- Conflict resolution
- Process improvement
- Strategic planning
- Analytical thinking
- Critical thinking
- Complex Problem-solving
- Multitasking
- Active listening
- Excellent communication
- Organizational skills
- Decision-making
Interests
Timeline
Team Lead/ Manager
Dick Sporting Goods
04.2023 - 08.2025
Line Manager
Olive Garden
01.2023 - 04.2023
Sales Associate/Delivery Driver
AutoZone
07.2022 - 01.2023
Shop Manager
Lakewood Driving Range
05.2021 - 08.2021
Assistant Property Manager
Bryer Properties
05.2019 - 07.2022
Master of Arts - Political Science
Fredonia State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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