John Hall
San Antonio,TX
Summary
Business-focused leader with experience across general management, distributor sales, and customer service in the flooring industry. Strong in account management, report preparation, and senior leadership support. Dedicated to building lasting client relationships and improving efficiency.
Overview
25
25
years of professional experience
Work History
General Manager
CW Floors & Lighting
San Angelo, Texas
03.2023 - 11.2026
- Directed daily showroom operations for flooring and lighting staff.
- Coordinated vendor partnerships for flooring and lighting supply, enhancing product availability and quality.
- Reviewed store procedures, identifying opportunities for improved operational efficiency.
- Supported budgeting, staffing, scheduling, inventory control, customer service, and sales across daily business operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed financial statements and sales reports to assess performance against goals.
Distributor Sales Representative
T & L Distribution/ EJ Welch
San Antonio, Texas
04.2017 - 03.2023
- Represented T & L Distribution and EJ Welch flooring lines to dealer accounts.
- Promoted product features and samples during customer visits and showroom meetings.
- Organized regular meetings with key accounts to discuss business opportunities.
- Prepared quotes, pricing updates, and order confirmations for sales transactions.
- Resolved customer questions about availability, substitutions, and account details.
- Coordinated with warehouse teams on inventory, pickups, and delivery schedules.
- Monitored competitors' activities and pricing strategies.
- Attended industry events to promote company products and services.
Customer Service Representative
Atlas Floors
San Antonio, Texas
09.2015 - 04.2017
- Processed customer orders, changes, and follow-up requests with careful accuracy.
- Resolved product, pricing, and service questions for flooring customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Guided customers through flooring selections, samples, and service options.
- Developed strong customer relationships to encourage repeat business.
- Updated customer records and order details in company service systems.
- Scheduled flooring estimates, deliveries, and installation appointments in daily workflow.
Customer Service Representative
Carpet World/CW Floors
San Antonio, Texas
11.2001 - 09.2015
- Resolved product, pricing, and service questions for flooring customers.
- Guided customers through flooring selections, samples, and service options.
- Answered customer inquiries and provided accurate information regarding products and services.
- Scheduled flooring estimates, deliveries, and installation appointments in daily workflow.
- Awarded Top Salesman of the Year 8 times.
Education
High School Diploma -
Crystal Lake South High School
Crystal Lake, IL06-1981
Skills
- Account management
- Report preparation
- Senior leadership support
- Effective communication
- Creative problem solving
- Report preparation
- Relationship building
- Punctuality and reliability
- Senior leadership support
Timeline
General Manager
CW Floors & Lighting
03.2023 - 11.2026
Distributor Sales Representative
T & L Distribution/ EJ Welch
04.2017 - 03.2023
Customer Service Representative
Atlas Floors
09.2015 - 04.2017
Customer Service Representative
Carpet World/CW Floors
11.2001 - 09.2015
High School Diploma -
Crystal Lake South High School