John Harper

• Provided excellent customer service by addressing inquiries promptly and professionally.
• Identified potential opportunities for cross-selling related products.
• Performed regular audits of store shelves to ensure accuracy of pricing labels.
• Maintained accurate records of inventory levels, purchases, receipts, returns.
• Monitored store inventory and administered ordering procedures.

• Drive a company vehicle to maintain all product lines as assigned, including the following: repair, install, inspect, and maintain electronics or electrical mechanical equipment as directed through verbal or written directions, diagrams, drawings, or specifications.
• Perform and complete kiosk installation, preventative maintenance, and independently troubleshoot and repair kiosks on-site.
• Maintain the exterior of kiosks (cleaning, painting, restoring, etc.) As needed, respond to dispatch calls utilizing a work order system during scheduled shift.
• Manage and maintain a parts inventory, repair tools, and equipment.
• Provide quality customer service through regular interaction and communication with co-workers, phone-based machine support, external customers, contractors, store owners, and managers/employees.
• Perform safety checks to ensure repairs are feasible in various conditions.
• Manage and install cables and wiring, splicing as needed. Report potentially dangerous electrical equipment and incidents to supervisor.
• Develop and maintain records related to electronic and electrical equipment.
• Secure all company merchandise and ensure kiosks are properly locked.

• Properly care for and follow maintenance schedule for all company issued property, including company vehicle, phone, tablet, parts, tools, and inventory

• Load and unload product from automobile, residence, and warehouse • Perform administrative tasks with attention to detail including work tasks, parts used, logging activities, miles driven, meal breaks, and time worked

• Provide timely communication to co-workers and leadership team

• Support the Regional Operations Supervisor (ROS) and assist the Merchandising Team with additional duties as assigned and necessitated by evolving scope of business needs