John Harris
Montgomery,IL
Summary
Seeking to further my career professionally in Management
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
1
1
Certification
10
10
years of professional experience
Work History
General Manager
Noodles & Company
Plainfield, IL
06.2019 - Current
- Streamlined operational processes to enhance efficiency and reduce costs across multiple restaurant locations.
- Led cross-functional teams in implementing training programs, improving staff performance and customer service.
- Developed strategic marketing initiatives to increase brand awareness and drive customer engagement.
- Analyzed financial reports to identify trends, optimize budgets, and improve profitability margins.
- Fostered a culture of continuous improvement through regular feedback sessions and team-building activities.
- Managed vendor relationships to ensure quality supply chain operations and cost-effective purchasing strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by fostering a positive work environment.
- Assisted in recruiting, hiring and training of team members.
Restaurant Manager
Wendys
06.2017 - 06.2019
- Maintaining product quality and service while maximizing profits
- Responsible for leading and motivating a guest focused team
- Responsible for the development of crew
- Responsible for Financial daily tracking
- Maintain required control levels on food labor paper and supplies
- Responsible for weekly inventory and weekly orders
- Teach, train and certify all crew members in restaurant
- Lead daily shift meetings
- Hiring
- Disciplinary action
- Termination
Shift Manager
Hardees
04.2016 - 06.2018
- Responsible for schedules
- Maintaining product quality and service while maximizing profits
- Responsible for leading and motivating a guest focused team
- Responsible for the development of crew
- Responsible for Financial daily tracking
- Maintain required control levels on food labor paper and supplies
- Responsible for weekly inventory and weekly orders
- Teach, train and certify all crew members in restaurant
- Lead daily shift meetings
- Hiring
- Responsible for monthly inventory
- Responsible for maintaining product quality and service levels while maximizing profits
- Hiring and Termination
- Responsible for the daily deposit and preparing all cash drawers for business that day
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL05-2018
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Wilco
01-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Customer relations
- Training and development
- Employee scheduling
- P&L management
- Labor cost controls
- Consistently meet goals
- Staffing
- Performance evaluations
Accomplishments
- Achieved 99% Health Audit
- Hired and Trained Staff of 24 employees
- 2 of my 24 employees are now striving in Upper Management roles
Certification
ServeSafe Certification
Allergen Certification
Training
- Microsoft Office, Excel
- Word
- Power Point
- RTI
- Syrus
- Aloha
- Par
- Cash register Customer Service
Languages
English
Timeline
General Manager
Noodles & Company
06.2019 - Current
Restaurant Manager
Wendys
06.2017 - 06.2019
Shift Manager
Hardees
04.2016 - 06.2018
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Wilco
High School Diploma -
Plainfield Central High School