John Hart
Fayetteville,NC
Summary
Multi-talented healthcare professional proficient in applying credit policies to meet standards. Familiar with regulatory requirements and best practices. Eager to take on new professional challenge in credit management. Motivated professional offering Associates degree in Medical Billing, Coding, and Auditing. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
Work History
Credit Balance Specialist
Cape Fear Valley Health
Fayetteville, NC
9/6/2017 - Current
- Collaborated with other departments to ensure proper resolution of issues involving credits or refunds.
- Drafted correspondence relating to credits or refunds due to customers.
- Verified accuracy of invoices before releasing funds for payment.
- Processed daily incoming payments from customers with credit balances.
- Prepared detailed analyses of various aspects of the credit balance process.
- Performed data entry to ensure accuracy of information.
- Maintained accurate records of transactions, including account numbers and amounts refunded.
- Reviewed customer accounts and processed credit balance refunds.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Emergency Department Registrar (Internship)
Cape Fear Valley Health
Fayetteville, NC
10/16/23 - 12/16/23
- Ensured compliance with all safety regulations within the department.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Confirmed patient demographics, collected copays and verified insurance.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed patient insurance information and billing paperwork.
- Documented demographic and insurance information in patient medical records.
- Communicated with patients with compassion while keeping medical information private.
- Completed relevant insurance and other claim forms.
- Interviewed patients to complete case histories and intake forms.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged EPIC software skills and knowledge to input and compile data gathered from various sources.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Certification - Certified Medical Administrative Assistant
Fayetteville Technical Community College
Fayetteville, NC07-2023
Certificate - Medical Coding Specialist
Fayetteville Technical Community College
Fayetteville, NC07-2021
Graduate Certificate - Healthcare Administration
Methodist University
Fayetteville, NC05-2018
Bachelor of Science - Business Administration
Strayer University
Washington, DC03-2012
Associate of Science - Medical Billing, Coding, And Auditing
Fayetteville Technical Community College
Fayetteville, NCSkills
- Performance Improvements
- Risk Mitigation
- Financial Analysis
- Documentation and Reporting
- Credit Reports
- Document Preparation
- Data Entry
- Report Preparation
- Information Analysis
Certification
- National Healthcare Association Certified Medical Administrative Assistant 7/11/2023
References
References available upon request.
Timeline
Credit Balance Specialist
Cape Fear Valley Health
9/6/2017 - Current
Emergency Department Registrar (Internship)
Cape Fear Valley Health
10/16/23 - 12/16/23
Certification - Certified Medical Administrative Assistant
Fayetteville Technical Community College
Certificate - Medical Coding Specialist
Fayetteville Technical Community College
Graduate Certificate - Healthcare Administration
Methodist University
Bachelor of Science - Business Administration
Strayer University
Associate of Science - Medical Billing, Coding, And Auditing
Fayetteville Technical Community College
- National Healthcare Association Certified Medical Administrative Assistant 7/11/2023
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