John Hartlep
South Lyon,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
Insurance Sales Agent
The Auto Club Group (AAA Michigan)
Flat Rock / Rockwood / Southgate / Livonia MI
04.1986 - 12.2023
- Developed and maintained relationships with clients to understand insurance needs and provide tailored solutions.
- Educated clients on various insurance products, enhancing their understanding of coverage options available.
- Implemented training programs for junior sales agents, fostering skill development and improving team performance.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Generated quotes and proposals for clients to match individual needs.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
- Followed up promptly with interested clients to close sales.
- Increased policy renewal rates with personalized follow-up strategies.
- Improved client understanding of complex insurance products with clear, concise explanations.
Machine Operator II
AAA Michigan
Dearborn, MI
06.1981 - 04.1986
- Operated machinery to ensure consistent production quality and efficiency.
- Performed routine maintenance on equipment to minimize downtime and maintain operational integrity.
- Collaborated with team members to optimize workflow and enhance productivity across shifts.
- Monitored production processes, identifying bottlenecks and implementing corrective actions when necessary.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
High School Diploma -
Thurston High School
Redford, MISkills
- Customer service
- Customer complaint resolution
- Customer engagement
- Product knowledge
Timeline
Insurance Sales Agent
The Auto Club Group (AAA Michigan)
04.1986 - 12.2023
Machine Operator II
AAA Michigan
06.1981 - 04.1986
High School Diploma -
Thurston High School