John Hartley
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
12
12
years of professional experience
Work History
Owner
Delta One Pest Management
02.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Dock Crew Lead
Central Transport, LLC
03.2020 - 01.2023
- Ensured compliance with industry regulations, keeping up-to-date with changes in laws affecting port operations and implementing necessary adjustments.
- Improved safety standards with regular equipment maintenance checks and crew safety training sessions.
- Assisted management in hiring new dock crew members, conducting interviews and evaluating candidate qualifications.
- Reduced turnaround time for shipping containers by optimizing crew schedules and task assignments.
- Led a diverse team of dock workers, promoting collaboration and fostering a positive work environment.
Sales Manager
Cooks Pest Control
10.2016 - 08.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Director of Special Events
Gameday Tents
08.2012 - 05.2015
- Boosted fundraising efforts through the successful organization and management of charity galas and auctions.
- Cultivated lasting partnerships with local businesses by organizing community-focused events designed to showcase their products or services.
- Designed engaging presentations for sponsorship pitches that resulted in increased funding opportunities.
- Streamlined event registration processes, improving attendee satisfaction and reducing wait times at events.
- Introduced new technologies into the planning process, such as mobile apps or digital invitations designed to streamline communication between staff members and attendees before an event occurred.
- Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees.
Education
Master of Science - Computer Engineering Technology
Massachusetts Institute of Technology
Cambridge, MA01.2024
Ph.D. - Human Development
The University of Alabama
Tuscaloosa, AL12.2023
MBA - Economics
Mississippi State University
Starkville, MS04.2020
High School Diploma -
Germantown High School
Germantown, TN04.2012
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff hiring
- Business Development
Gambling
Vegas for Days and Nights
Timeline
Dock Crew Lead
Central Transport, LLC
03.2020 - 01.2023
Sales Manager
Cooks Pest Control
10.2016 - 08.2019
Owner
Delta One Pest Management
02.2015 - Current
Director of Special Events
Gameday Tents
08.2012 - 05.2015
Master of Science - Computer Engineering Technology
Massachusetts Institute of Technology
Ph.D. - Human Development
The University of Alabama
MBA - Economics
Mississippi State University
High School Diploma -
Germantown High School