Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

John Hawes

Hastings,NE

Summary

Dynamic professional with a proven track record at Fastenal, adept in account administration and fostering customer relationships. Excelled in resolving billing disputes, enhancing client satisfaction, and managing complex inventories. Certified in heavy machinery operation, showcasing exceptional multitasking abilities and communication skills. Achieved significant improvements in client retention through customized solutions and diligent service.

Overview

20
20
years of professional experience

Work History

Onsite Account Specialist

Fastenal
04.2021 - Current


  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Handled Personal orders for Flowserve.
  • Took care of Flowserve Bolt Bin stock for their Assembly area.
  • Managed and stocked the Flowserve Tool crib comprising of over 3000 SKU's
  • Created and ordered spot buys for Flowserve employee's.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple area's simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through over communication and problem-solving efforts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Developed customized financial solutions for client, addressing their unique needs and concerns.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
  • Led cross-departmental project to address common client pain point, improving overall client satisfaction and retention.

Boiler Operator

AGP
09.2007 - 04.2021
  • Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
  • Certified in Fork Lift, Payloader, Boom lift, Scissor lift.
  • Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
  • Managed inventory of spare parts and tools, maintaining an organized workspace for efficient repairs.
  • Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
  • Maintained compliance with industry regulations, ensuring proper documentation and reporting of all inspections.

Garbage Truck Driver

Woodwards Disposal
06.2005 - 08.2007
  • Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
  • Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
  • Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
  • Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.

Education

Marketing And Communications

Hastings College
Hastings, NE

Drafting

Hastings High School
Hastings, NE
05-2002

Skills

  • Account administration
  • Troubleshooting skills
  • Have been certified in operating Fork lift, Payloader, Boom lift, Scissor lift
  • Communication skills-Having to communicate with supervisors, buyers and employees in the plant to provide constant support to keep production lines moving
  • Loyal
  • Good multi -tasker
  • Proficient in excel, Word
  • Efficient in purchasing and maintaining stock and inventory
  • Supervised many part time employees that moved to full time employees
  • Proficient in quoting, ordering and receiving product
  • Customer relationship development
  • Document management
  • Microsoft office proficiency
  • Punctuality
  • Customer Engagement
  • Schedule coordination

Interests

  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • I participate in a variety of outdoor recreational activities
  • Coached my kids in softball and baseball

Timeline

Onsite Account Specialist

Fastenal
04.2021 - Current

Boiler Operator

AGP
09.2007 - 04.2021

Garbage Truck Driver

Woodwards Disposal
06.2005 - 08.2007

Marketing And Communications

Hastings College

Drafting

Hastings High School

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John Hawes