John Hayden
Saint Louis
Summary
Dynamic professional with extensive experience in management roles at MBR Management Dominos Franchise, excelling in employee training and inventory control. Proven track record of enhancing customer service and operational efficiency, while fostering a motivated team environment. Skilled in decision-making and adept at handling customer complaints to drive satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Manager
Steak & Shake
Bellefontaine, MO
10.2025 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new staff members on operational procedures and customer service excellence.
- Managed inventory levels and coordinated stock replenishment to maintain efficiency.
- Assisted in scheduling shifts to optimize labor resources and enhance service delivery.
General Manager
MBR Management Dominos Franchise
Maryland Heights, MO
07.2022 - 03.2025
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, enhancing product offerings based on customer preferences.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Coordinator
Marriott
St Louis, MO
03.2022 - 07.2022
- Coordinated sales strategies to enhance customer engagement and retention efforts.
- Managed booking systems and ensured accurate reservation details for guests.
- Assisted in developing promotional materials to support marketing initiatives.
- Collaborated with sales team to streamline communication processes and improve efficiency.
- Maintained up-to-date knowledge of hotel services to provide informed recommendations to clients.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
City Mail Carrier
United States Postal Service, USPS
Maryland Heights, MO
09.2017 - 06.2021
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Sorted incoming mail based on delivery routes to optimize daily workflow.
- Managed customer inquiries and resolved issues related to mail delivery services.
- Maintained accurate records of delivered items and addressed discrepancies promptly.
- Conducted regular vehicle inspections to ensure compliance with safety standards.
- Trained new carriers on operational procedures and efficient delivery techniques.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Team Leader Manager
KMART
Florissant, MO
05.2012 - 08.2016
- Led operational teams to achieve sales targets through effective resource management and staff training.
- Streamlined inventory processes, reducing stock discrepancies and improving overall efficiency.
- Mentored junior staff, fostering a collaborative environment that enhanced team performance.
- Developed and implemented training programs to improve employee skills and customer service standards.
Education
Bachelor of Science - Criminal Justice
Columbia College
St Louis, MO10-2026
Associate of Science - Criminal Justice
Columbia College
St Louis, MO05-2016
High School Diploma -
Hazelwood East High
Hazelwood, MO05-2011
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Inventory control
- Documentation and reporting
- Schedule management
- Inventory controls
Certification
Class E Drivers License
Pharmacy Technician License
Timeline
Shift Manager
Steak & Shake
10.2025 - Current
General Manager
MBR Management Dominos Franchise
07.2022 - 03.2025
Sales Coordinator
Marriott
03.2022 - 07.2022
City Mail Carrier
United States Postal Service, USPS
09.2017 - 06.2021
Team Leader Manager
KMART
05.2012 - 08.2016
Bachelor of Science - Criminal Justice
Columbia College
Associate of Science - Criminal Justice
Columbia College
High School Diploma -
Hazelwood East High