John Haynes Jr

Head of shop/ Master Tech

• Manage shop on day to day basis
• Oversee all work and other employees
• Manage orders from suppliers.
• Manage customers and customer service.
• Manage quotes, invoices, and process payments.
• Ensure shop cleanliness and organization.
• Ensure the safety of the shop and all employees
• Trained and mentored staff on best practices for automotive service and customer interaction.

• Managed daily operations to ensure optimal workflow and customer satisfaction.
• Developed and implemented strategic marketing initiatives to increase brand visibility.
• Trained and mentored staff on best practices for automotive service and customer interaction.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Operated machinery to ensure efficient production processes and meet daily output goals.
• Conducted quality checks on finished products to maintain high standards of safety and reliability.
• Used equipment properly to avoid workplace hazards or injuries.
• Collaborated with team members to meet daily production quotas, promoting a positive work environment.
• Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.

• Sold Vehicle Service Contracts
• Developed and maintained strong relationships with clients to enhance customer satisfaction.
• Implemented CRM tools to streamline sales processes and improve lead tracking efficiency.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Exceeded sales targets through effective planning and goal setting.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume calls while maintaining exceptional service standards.
• Utilized CRM software to track interactions and improve response times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.