John Heath
Dandridge,Tennessee (TN)
Summary
Proactive and meticulous manager with over 30 years of experience in the retail and restaurant industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager
Food City
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Community Marketing Agent
Wyndham Worldwide Corp
Sevierville, TN
08.2022 - 05.2023
- Utilized specialized software to capture and process data.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Identified appropriate marketing channels and target customers for campaigns.
Team Leader Manager
Bass Pro Shops
Sevierville, TN
02.2014 - 08.2022
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Led employee relations through effective communication, coaching, training, and development.
- Established team priorities, maintained schedules and monitored performance.
Owner/Operator
The Best Of Times BBQ
Sevierville, TN
08.2010 - 02.2014
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and developed team members to build human capital.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Assistant Manager
Wal-Mart Supercenter
Knoxville, TN
06.2000 - 08.2010
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Marketing
Louisiana State University And A&M College
Baton Rouge, LAMarketing
Southeastern Louisiana University
Hammond, LASkills
- Financial Oversight
- Stock Management
- Strong Multitasking Skills
- Corrective Actions
- Quality Assurance
- Operational Efficiency
- Profit and Loss Control
- Accurate Money Handling
- Problem-Solving Strengths
- Effective Working Relationships
- Shrinkage Control
- Inventory Control
- Visual Merchandising
- Hiring Management
- Staff Management
- Customer Service
- Scheduling Knowledge
- Safety and Security Enforcement
- Business Leadership
- Persuasive Negotiations
- Cycle Count Audits
- Merchandising
Certification
Licensed general contractor
Serve safe certification
Welding certification.
Timeline
Assistant Manager
Food City
05.2023 - Current
Community Marketing Agent
Wyndham Worldwide Corp
08.2022 - 05.2023
Team Leader Manager
Bass Pro Shops
02.2014 - 08.2022
Owner/Operator
The Best Of Times BBQ
08.2010 - 02.2014
Assistant Manager
Wal-Mart Supercenter
06.2000 - 08.2010
Marketing
Louisiana State University And A&M College
Marketing
Southeastern Louisiana University