Dustin Dykes
Loveland,CO
Summary
Detail-oriented Assistant Manager experienced in leadership and operational management. Achieved high productivity and positive team dynamics through clear guidelines, effective communication, and relationship-building. Focused on motivating staff, fostering customer service standards, and streamlining processes.
Overview
18
18
years of professional experience
Work History
Assistant Manager
King Soopers
Loveland, Colorado
10.2011 - Current
- Supervised daily operations to ensure efficient store management.
- Coordinated staff schedules to optimize workforce and service levels.
- Trained new employees on company policies and customer service standards.
Warehouse Worker
KIOSK
Louin, CO
03.2011 - 09.2011
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Loaded and unloaded shipments following safety protocols and procedures.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained cleanliness and orderliness of the work area for safety compliance.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Organized warehouse space for efficient storage of products.
- Collaborated with team members to meet daily operational goals and deadlines.
Deli Clerk
Albertsons Grocery Store
Colorado Springs, Colorado
05.2008 - 05.2011
- Prepared deli products to ensure freshness and quality for customers.
- Assisted customers with product selection and special requests at the deli counter.
- Managed inventory levels, ensuring adequate stock of meats and cheeses.
- Operated slicing equipment safely to prepare deli meats and cheeses.
- Maintained cleanliness and organization of the deli area throughout shifts.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Advised on food safety practices to uphold health regulations and standards.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Followed recipes and customer requests to prepare meals.
- Inspected labels on deli products to verify accuracy of pricing.
- Offered suggestions for additional items that would complement customer's order selections.
- Provided accurate pricing information when requested by customers.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Maintained records such as inventory levels or sales figures.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Directed patrons to restrooms and other amenities within facility.
- Tailored orders to address customer allergies and gluten concerns.
- Brewed and served coffee and tea with preferred add-ins.
Education
Pueblo West High School
Pueblo, COSkills
- Inventory management
- Financial oversight
- Sales strategy
- Sales growth
- Customer service
- Customer service and satisfaction
- Customer relations
- Vendor relationship management
- Staff supervision
- Employee supervision
- Employee performance evaluation
- Training and development
- Recruiting and interviewing
- Goal setting
- Performance evaluation
- Closing oversight
- Task delegation
- Employee scheduling
- Team leadership
- Team collaboration
- Team motivation
- Team building
- Adaptability to change
- Workload management
- Time management
- Multitasking and organization
- Problem solving
- Conflict resolution
- Effective communication
- Negotiation
- Strategic planning
- Strategic thinking
- Coaching and mentoring
- Reporting and documenting
- Microsoft office expertise
- Safety compliance
- Workplace safety compliance
- Compliance
- Adaptability and flexibility
- Problem-solving
- Workplace safety compliance
- Negotiation
Timeline
Assistant Manager
King Soopers
10.2011 - Current
Warehouse Worker
KIOSK
03.2011 - 09.2011
Deli Clerk
Albertsons Grocery Store
05.2008 - 05.2011
Pueblo West High School