John Hendrickson

Transport of new commercial vehicles to end user.

Owner operator truck driver

Taught advanced Conversational English classes.

Students were professionals in various industries from politicians to doctors to leaders of industry.

• Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
• Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
• Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.

• Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
• Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
• Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
• Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
• Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.

Inbound call center environment auto insurance sales.