John Henry
Summary
Results-driven and seasoned medical assistant professional with a solid track record of success in clinical, outpatient, and urgent care environments. Expertise in staff management, streamlining workflows, and leveraging clinical informatics to enhance operations. Skilled in leading diverse teams, implementing EHR systems, and optimizing patient access processes. Experienced at resolving issues efficiently and guiding team members towards achieving performance objectives. Eager to apply skills and experience to excel in a Patient Access Supervisor position within an innovative organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant / Clinical Informatics Specialist Supervisor
Tulalip Health System
11.2023 - Current
- - Directed Epic implementation and staff training, improving registration accuracy and efficiency.
- - Led onboarding and performance development of both clinical and administrative staff.
- - Developed SOPs to address sterilization safety, resulting in improved compliance and reduced risk.
- - Resolved patient access escalations and collaborated with IT to streamline workflows.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted thorough risk assessments to identify potential vulnerabilities in informatics systems, implementing necessary safeguards to protect sensitive patient data.
- Liaised between providers and IT team to inform management and facilitate project completion.
- Managed the selection and procurement process for clinical informatics technology, ensuring the organization was equipped with state-of-the-art tools that met specific requirements.
Certified Medical Assistant
Boulder Community Health
01.2023 - 06.2023
- - Trained new staff on EHR functionality and patient registration workflows.
- - Assisted providers with patient flow and documentation in a high-volume specialty setting.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Certified Medical Assistant & Vaccine Coordinator
David C. Wynecoop Memorial Clinic
07.2019 - 01.2020
- - Managed Vaccines for Children-compliant vaccine inventory and coordinated staff education.
- - Supported outpatient care coordination and assisted providers with minor procedures.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Certified Medical Assistant, Lead
Lifepoint Hospitals
06.2015 - 05.2017
- - Oversaw daily operations of a busy urgent care clinic, supervising medical assistants.
- - Standardized workflows that decreased patient wait times by 20% and improved patient satisfaction scores.
- Participated actively in staff meetings and trainings aimed at improving personal skills development while addressing departmental goals and objectives.
- Led initiatives focused on enhancing workplace safety, implementing best practices that fostered a secure environment for patients and staff.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
Education
Certified Medical Assistant -
The Medical Institute of Kentucky
Lexington12.2014
Certified Nursing Assistant -
Community Education
Winchester06.2013
Skills
- - Patient Access Leadership & Supervision
- - Medical Assistant Operations & Scheduling
- - Staff Onboarding & Training Programs
- - Epic EHR Implementation & Workflow Design
- - Revenue Cycle Compliance & Clearance Processes
- - Conflict Resolution & Performance Coaching
- - Outpatient & Urgent Care Coordination
- - Data Reporting, Metrics & SOP Development
Certification
- - Certified Nursing Assistant (KBN) – Expires 2025-06
- - Certified Clinical Medical Assistant (NHA) – Expires 2027-01
- - Certified Phlebotomy Technician (NHA) – Expires 2027-02
- - CPR BLS – Expires 2026-06
- - Bloodborne Pathogens – Expires 2025-05
Timeline
Certified Medical Assistant / Clinical Informatics Specialist Supervisor
Tulalip Health System
11.2023 - Current
Certified Medical Assistant
Boulder Community Health
01.2023 - 06.2023
Certified Medical Assistant & Vaccine Coordinator
David C. Wynecoop Memorial Clinic
07.2019 - 01.2020
Certified Medical Assistant, Lead
Lifepoint Hospitals
06.2015 - 05.2017
Certified Medical Assistant -
The Medical Institute of Kentucky
Certified Nursing Assistant -
Community Education
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