John Hernandez
Gold Beach
Overview
3
3
years of professional experience
Work History
Call Agent
Advanced Call Center Technologies LLC
Harlingen
08.2024 - 03.2025
- Participated in team meetings to discuss strategies for improving customer experience.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Responded to customer complaints in a timely manner.
- Answered customer inquiries regarding products, services, billing and technical issues.
- Resolved customer issues using problem-solving skills.
- Conducted follow-up calls to ensure customer satisfaction.
- Operated telephone switchboard and routed calls to correct destination.
- Processed orders, refunds and exchanges quickly and accurately.
Sales Associate
Seven Eleven
San Benito
08.2023 - 01.2024
- Computed purchases and received and processed cash or credit payment.
- Prepared merchandise for purchase or rental.
- Upsold additional items based on customer interests and needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Bagged or packaged purchases and wrapped gifts.
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered store and merchandise questions and led customers to wanted items.
Library Assistant
Harlingen public library
Harlingen
07.2022 - 03.2023
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Handled daily cash transactions for fines, fees, and other library services.
- Utilized library database software to catalog, track, and update materials.
- Developed strong understanding of cataloging books and other materials through various methods.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Returned books to circulation by placing on proper shelves.
- Scanned documents into the library's digital repository system.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Trained new staff and volunteers on library systems and customer service protocols.
- Delivered and retrieved items to and from departments by hand or push carts.
- Assisted patrons in locating and checking out library materials.
Education
High School Diploma -
San Benito High School
San Benito, Texas06-2022
Skills
- Customer service
- Order processing
- Point-of-sale transactions
- Database management
Timeline
Call Agent
Advanced Call Center Technologies LLC
08.2024 - 03.2025
Sales Associate
Seven Eleven
08.2023 - 01.2024
Library Assistant
Harlingen public library
07.2022 - 03.2023
High School Diploma -
San Benito High School