John Hernandez
Seattle
Summary
Ambitious professional with a foundation in finance and strong analytical thinking skills. Handles customer service and team collaboration effectively, driven to contribute to financial services success. Committed to delivering quality results through problem-solving and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader in Training
Tropical Smoothie Cafe, LLC
Boise, ID
02.2026 - 06.2026
- Assisted the team in daily operations, ensuring smooth workflow during busy shifts.
- Monitored inventory levels and restocked supplies as needed to maintain efficiency.
- Led regular workshops focused on helping employees stay up to date on industry best practices.
- Provided exceptional customer service in fast-paced dining environment.
- Took orders accurately and efficiently to ensure timely service.
- Handled cash transactions and processed payments swiftly and securely.
- Collaborated with kitchen staff to ensure order accuracy and quality.
Busser/Restaurant Waiter
Idaho Pizza Company
Boise, ID
01.2026 - 06.2026
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by delivering food and beverages promptly to optimize service flow.
- Cleared and reset tables efficiently, ensuring readiness for incoming guests.
- Collaborated with kitchen staff to ensure timely delivery of orders and customer satisfaction.
- Supported team members during peak hours, contributing to smooth restaurant operations.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Crew Team Member
Jack in the Box, Inc.
Anacortes, WA
05.2025 - 08.2025
- Provided exceptional customer service by efficiently taking and processing orders.
- Operated kitchen equipment safely and effectively to prepare food items.
- Collaborated with team members to meet high-volume demands during peak hours.
- Ensured accurate cash handling while managing register transactions during shifts.
- Contributed to team goals by consistently meeting productivity benchmarks during shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Freelancer/Elderly Aid
Linked Lives
Anacortes, WA
09.2023 - 04.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Developed targeted content strategies to enhance client engagement and brand visibility.
- Conducted comprehensive research to support client projects and tailor solutions effectively.
- Collaborated with clients to define project goals, timelines, and deliverables for optimal outcomes.
Coaching Assistant
Thunderbird Aquatic Club
Anacortes, WA
08.2023 - 01.2024
- Assisted head coach in developing training plans for swimmers, enhancing performance and skill progression.
- Coordinated team schedules and practice sessions, optimizing resource allocation and participation rates.
- Supported athletes during competitions, ensuring adherence to safety protocols and rules.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Promoted good sportsmanship among athletes by modeling appropriate behavior both on and off the field.
Water Sports Rental Attendant
Anacortes Kayak Tours
Anacortes, WA
04.2023 - 09.2023
- Provided exceptional customer service while assisting clients with kayak rentals and safety briefings.
- Conducted equipment inspections to ensure safety and functionality of kayaks and accessories.
- Organized rental inventory, maintaining optimal stock levels for peak operational efficiency.
- Trained new staff on rental procedures, enhancing team knowledge and service quality.
- Developed streamlined processes for check-in/check-out procedures, reducing wait times for customers.
- Monitored weather conditions to advise customers on safe kayaking practices and restrictions.
- Processed cash and credit card transactions accurately, maintaining an organized till throughout shifts.
- Educated customers on proper equipment usage and safety procedures, minimizing accidents and potential liability issues.
Education
Bachelor of Science - Finance
The University of Tampa
Tampa, FL05-2027
High School Diploma -
Anacortes High School
Anacortes, WA06-2023
Skills
- Employee motivation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Adaptability and flexibility
- Cash handling
- Relationship building
Certification
- Tips certification, Idaho Pizza Company - May, 2026-Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Backpacking and Hiking
- Road Trips
- Creative Writing
- Fashion and Style
- Photography
- Swimming
- Music
- Running
Timeline
Shift Leader in Training
Tropical Smoothie Cafe, LLC
02.2026 - 06.2026
Busser/Restaurant Waiter
Idaho Pizza Company
01.2026 - 06.2026
Crew Team Member
Jack in the Box, Inc.
05.2025 - 08.2025
Freelancer/Elderly Aid
Linked Lives
09.2023 - 04.2024
Coaching Assistant
Thunderbird Aquatic Club
08.2023 - 01.2024
Water Sports Rental Attendant
Anacortes Kayak Tours
04.2023 - 09.2023
Bachelor of Science - Finance
The University of Tampa
High School Diploma -
Anacortes High School