John Hesselblad
Brooklyn
Summary
Experienced with managing operational workflows and improving efficiency. Utilizes strategic planning to enhance productivity and streamline processes. Track record of effective team leadership and problem-solving in dynamic high-pressure environments, ensuring smooth operations and consistent performance.
Overview
12
12
years of professional experience
Work History
Operating Supervisor (Steam Distribution Services)
Con Edison
11.2019 - Current
- Successfully completed TEAM Program in January 2024
- As Lead Supervisor of Remote Metering Enhancement Program successfully converted the totalizer replacements at 170+ locations (Aug 2023-Present)
- Coordinated the training classes and created the training manual for the Remote Metering Enhancement Program
- Responsible for coordinating and scheduling PSC required steam meter replacements. Currently completed over 60% of 787 meter replacements for 2025.
- Completed all PSC required KEP replacements and Pressure Transmitter Calibrations
- Lowered and maintained the number of Quality of Customer Service jobs (defective trap replacements, leak repairs, regulating valve repairs & defective meter repairs)
- Created and updated the SDS Unified Instruction Manual
- Initiated and lead the effort to address increase of cold traps with the FF&T trap replacement program
- Created Training Video for the FF&T Trap program
- Created the SDS Union/Management Relations Committee
- Performed testing and coordinated training in the department’s transition from JTS to Maximo
- Presented at multiple monthly All Hands meetings, Weekly Safety Call meetings & VP meetings
- Presented on the Remote Metering Enhancement Program for the PSC Rate Case Visit
- Assisted multiple direct reports to progress to their next promotional title
- Administered multiple DOJT’s
- Administered and assisted with GUW job interviews and driving tests
- Worked numerous off hour shifts to assist with company emergencies ranging from rain events to major steam leaks
- Assisted with planner duties including shift and vacation scheduling, OT coverage and daily work lineups
- Lead Supervisor on multiple initial steam service turn on’s for new businesses
- Assisted with and department's response to the COVID-19 Pandemic
- Assisted with Monthly Customer Seminars
- Nominated multiple employees for recognition awards at Expanded Staff Meetings
- Won Distinguished Peer Award at Expanded Staff Meeting in April 2023
Meter Tester A (Steam Distribution Services)
Con Edison
11.2013 - 10.2019
- Meter reading and steam station inspections
- Troubleshooting and replacement of equipment relating to the distribution system
- Service turn on and turn off
- Emergency response and repair
- Testing and calibration of company equipment
- Volunteer for Steam Safety Club
- Responsible for safety and OJT training of newer employees.
- Safely completed Jobs involving the handling of high energy source controls according to procedure.
- Successfully responded to multiple emergency situations including steam leaks, cold traps, and water main breaks.
- Lead mechanic of various jobs that were large in scope involving multiple teams
- Developed communication skills from daily interaction with customers.
Skills
- Staff development
- Production scheduling
- Logistics management
- Workforce planning
- Troubleshooting metering equipment
- Operations analysis
- Effective communication with internal and external customers
- Employee relations and conflict resolution
Training
- TEAM Program
- Incident Commander
- Structured Interview Certified
- Advanced Motor Controls
- Operation of Motorized Valves
Timeline
Operating Supervisor (Steam Distribution Services)
Con Edison
11.2019 - Current
Meter Tester A (Steam Distribution Services)
Con Edison
11.2013 - 10.2019
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