John Hill
Peoria,AZ
Summary
Experienced and proficient network Operations professional with more than a decade of NOC and IT background focusing primarily on network monitoring, bridge management and problem solving. Demonstrated expertise in incident management and network security. Known for strong collaboration and adaptability, ensuring seamless network operations. Well-versed in network protocols, and security measures, bringing reliability and efficiency to every project
Overview
20
20
years of professional experience
Work History
Network Operations Engineer
Iridium Satellite LLC
01.2022 - 08.2024
- Monitoring and testing the Gateway network elements for the ground support of Satellite communications worldwide
- Utilizing troubleshooting mechanisms to solve customer and network issues escalated via tier 2 in ServiceNow tickets
- Responding to alerts in a timely manner and initiating corrective action to restore network services and coordinate fault resolution with senior personnel with vendor support
- Installing equipment, running cable, and maintenance all equipment in the server room
- Executing change orders through cli commands in a Linux environment to update and fix issues affecting the network
IT Operations Technician NOC
Lumen
02.2021 - 09.2021
- Analyzing production network issues to suggest corrective action
- Utilizing troubleshooting mechanisms and escalation processes
- Acting as first tier in identifying production related incidents and issues from a network standpoint
- Working closely with team members to deliver project requirements, develop solutions and meet deadlines
- Maintaining a detailed daily log of production related issues and incidents with root cause and resolutions
- Administering service requests and official communication processes
- Providing assistance in ticket management and reporting tasks
- Beta testing new tools for monitoring the state of Arizona network and giving feedback for the development of those tools in a NOC environment
Tier 1 NOC technician / Tier 3 Residential Technical Support II / Business Technical Support Representative I
Spectrum/Time Warner Cable
02.2012 - 05.2020
- Providing a consistent positive customer experience while troubleshooting and assisting in the resolution of residential and business class customer issues
- Providing incident management and monitoring operations within the Network operations center
- Acting as first tier in identifying production related incidents and issues from a network standpoint
- Working closely with team members to deliver project requirements, develop solutions and meet deadlines
- Maintaining a detailed daily log of production related issues and incidents with root cause and resolutions
- Beta testing new tools for monitoring the Spectrum network and giving feedback for the development of those tools in a NOC environment
Central Office/Cell Tower Contractor/ Installer/ Consultant
Multiple companies
03.2004 - 01.2009
- Installing of BTS hardware for Nortel projects
- Writing and uploading DOM scripts for BTS mainframes both indoor and outdoor
- Fabricating and running of CAT5 and CAT6 cables
- Commissioning of the telecommunication equipment for a variety of clients in central offices and at remote cellular sites
- Sweeping of RF lines at telecommunications sites
- Manipulating and adjusting of Antenna azimuth on remote sites for UMTS networks
- Auditing of cell sites for potential installs on remote locations
- Running and terminating of fiber optic cabling
Education
Associate’s degree - Computer Science
Kent State University
New Philadelphia, OH01.2011
Skills
- Network monitoring and Tracking
- Secure Network configuration and Support
- Bridge Supervision and Outage Mitigation
- Troubleshooting
- OSPF and BGP Routing Implementation
- Fiber
- VMware
- Cross-functional coordination
- Beta testing
Timeline
Network Operations Engineer
Iridium Satellite LLC
01.2022 - 08.2024
IT Operations Technician NOC
Lumen
02.2021 - 09.2021
Tier 1 NOC technician / Tier 3 Residential Technical Support II / Business Technical Support Representative I
Spectrum/Time Warner Cable
02.2012 - 05.2020
Central Office/Cell Tower Contractor/ Installer/ Consultant
Multiple companies
03.2004 - 01.2009
Associate’s degree - Computer Science
Kent State University
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