John Hilliard
Oklahoma City,OK
Summary
Strategic business leader adept at problem-solving and delivering exceptional customer service with over 2 decades of experience in operational leadership positions. Adaptable and analytical with strong critical thinking skills. Exceptional communicator skilled in diplomacy and public relations while excelling in high-stress, time-sensitive environments with ease. Collaborative and engaging while cultivating robust relationships with clients, executive leadership, and co-workers.
Overview
28
28
years of professional experience
Work History
Client Relationship/Water Resource Manager
Crooked Creek Duck Club
Carnegie, Oklahoma
11.2024 - Current
- Managed resource allocation for hunting and conservation activities at the club.
- Coordinated schedules for staff and clients during open seasons.
- Updated inventory of equipment and supplies for outdoor activities.
- Communicated effectively with team members to ensure smooth operations.
- Assisted in developing operational plans for wildlife management initiatives.
- Directed water resource management strategies to enhance agricultural productivity and wildlife sustainability.
- Assessed current resource availability to determine if additional resources were needed.
Branch Manager
Terminix Commercial
Oklahoma City, OK
01.2017 - 10.2024
- Spearheaded operational excellence across multiple locations, orchestrating P&L analysis, route optimization, and sales management strategies, resulting in five consecutive years of surpassing revenue and profit expectations, with a remarkable +26.4% revenue increase and +27.7% profit growth in 2022 alone.
- Drove sales initiatives to unprecedented heights, achieving a notable increase in technician sales by 42% above monthly targets, with the Southwest Commercial region generating $3,550/month per technician on a goal of $2,500/month, showcasing a proven track record for exceptional sales growth.
- Implemented cost-saving measures resulting in a 6.7% reduction in materials and supplies expenses compared to the previous year, demonstrating adept financial stewardship and strategic resource allocation.
- Directed and optimized intercompany business processes, enhancing operational efficiency leading to improved productivity, streamlined workflows, and heightened customer satisfaction.
- Maintained an impeccable safety record, overseeing 2,670 consecutive days without a lost-time injury, attesting to a steadfast commitment to workplace safety and employee well-being while providing accurate monthly revenue forecasts, owning full P&L responsibility, and ensuring alignment with company objectives and goals, underscoring dedication, adaptability, and proactive approach towards professional development and service delivery.
Irrigation Service Specialist
Knutson Irrigation
Yukon, OK
01.2014 - 01.2017
- Spearheaded the delivery of top-tier irrigation and electrical services to agricultural clients statewide, including pivotal contributions to enhancing irrigation infrastructure at key agricultural research stations, ensuring optimal crop yields and research outcomes.
- Executed intricate tasks encompassing the construction, repair, and maintenance of irrigation pivots, as well as the installation of underground electrical systems, pumps, motors, and water lines, playing a pivotal role in bolstering agricultural operations' efficiency and sustainability.
- Efficiently managed a service truck and daily workload, adeptly coordinating job activities, generating accurate service tickets for billing purposes, and maintaining meticulous inventory records of job sites and truck supplies, ensuring seamless operations and client satisfaction.
- Fostered productive partnerships with clients by actively engaging and consulting with them on service issues, diligently following up post-job completion, and facilitating open communication channels, resulting in heightened productivity and enhanced customer relationships.
- Demonstrated exemplary leadership skills in overseeing staff and managing multifaceted tasks within a fast-paced, high-stress environment, exhibiting superior time management abilities and consistently delivering exceptional work results, contributing to team cohesion and operational success.
Manager
Wilkes Farm
Brownfield, TX
01.2011 - 01.2014
- Orchestrated the seamless management of multiple farms, encompassing a vast expanse of approximately 5,000 acres, overseeing all aspects of operations, including crop production, equipment utilization, and staff management, culminating in consistently exceptional performance and results for the Owner.
- Directed farm production activities across a diverse range of crops, skillfully integrating both conventional and organic farming practices to yield a certified organic product, ensuring compliance with industry standards and meeting the growing demand for organic produce.
- Coordinated the cultivation of crops on irrigated and dryland farms, leveraging strategic planning and execution to optimize yields and minimize resource wastage, contributing to sustainability and maximizing profitability.
- Surpassed production targets by providing visionary leadership to the team and actively participating in daily operations from planting to harvest, fostering a culture of excellence, collaboration, and efficiency.
- Implemented and managed the efficient operation of irrigation pivots throughout the growing season, ensuring proper water management and crop irrigation while also overseeing winterization procedures, thereby safeguarding equipment integrity and preparing for the upcoming seasons' success.
Partner/Manager
Westside Dairy/Cal-Star Dairy
01.2008 - 01.2011
Partner
D And J Dairy, LLC
01.2005 - 01.2008
Manager
DJZ Dairy
01.1998 - 01.2005
Education
Bachelor - Criminal Justice
New Mexico State University
Las Cruces, NMSkills
- Safety and Compliance
- Team Management
- Human Resources
- Strategic Planning
- Operations Management
- Budgeting Management
- Customer Service
- Team Building
- Process Development
- Contract Negotiations
- Quality Assurance
- P&L Management
- Inventory management
- Client coordination
Publications
- Rogers, C.A., J.C. Hilliard, and M.L. Looper. 2002. Influence of proper semen handling on conception rates insynchronized dairy heifers. New Mex. Livest. Res. Brief, P. 67.
- Fitzgerald, A.C., J.C. Hilliard, C.A. Rogers, and M.L. Looper. 2001. Relationships between body core temperaturesand metabolic disorders in transition daily cattle. New Mex. Livest. Res. Brief, P. 83.
- Fitzgerald, A.C., J.C. Hilliard, C.A. Rogers, and M.L. Looper. 2001. Influence of body temperature and metabolicdisorders on milk production and reproduction in postpartum daily cattle. Proc. Western Sec. Am. Soc. Anim. Sci.52:210-213.
Timeline
Client Relationship/Water Resource Manager
Crooked Creek Duck Club
11.2024 - Current
Branch Manager
Terminix Commercial
01.2017 - 10.2024
Irrigation Service Specialist
Knutson Irrigation
01.2014 - 01.2017
Manager
Wilkes Farm
01.2011 - 01.2014
Partner/Manager
Westside Dairy/Cal-Star Dairy
01.2008 - 01.2011
Partner
D And J Dairy, LLC
01.2005 - 01.2008
Manager
DJZ Dairy
01.1998 - 01.2005
Bachelor - Criminal Justice
New Mexico State University