John Himes
781 Ross Rd Norton Shores
Summary
Dedicated, reliable and prompt. Looking to maximize my skills and advance within.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Best Buy
07.2024 - Current
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Loan Officer
SMW Financial Credit Union
08.2021 - Current
Financial Sales Representative
Arvest Bank
08.2016 - Current
- I am currently the full time FSR for Arvest Bank at the Gladstone location and am wanting to move to Kansas
- I started as a teller and by my second month was the #1 teller
- I got promoted to FSR within 6 months and just recently took home the award for #1 FSR at Arvest
Branch Manager
Woodforest Bank
03.2022 - 03.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Relationship Banker II
Old National Bank
04.2022 - 12.2022
- Opening accounts and loans with current sand prospective customers
Mortgage Loan Processor II
Guardian Mortgage
01.2021 - 04.2021
Mortgage Production Assistant
Arvest Mortgage
02.2020 - 01.2021
- Handle all files and make sure we ask the borrower for all documents and review them before sending to UW
Loan Advisor
Arvest Bank
05.2017 - 02.2020
- Company Overview: APS which is Arvest Premier Solutions
- Worked for APS which is Arvest Premier Solutions where I was a loan advisor and did loan applications over the phone for debt consolidation
- APS which is Arvest Premier Solutions
Service Specialist
Johnny C's Pasta & Deli
11.2013 - 08.2015
- Assist with over 300 orders per day
- Prepare daily specials
- Manage all online and call in orders
Office Manager
Environmental Progress
03.2011 - 09.2013
- Accurately assisted on average of 190 customer calls per day
- Completed weekly schedule for staff of 10 to 12
- Successfully hired sales staff
- Consistently ranked 2 out of 30
Assistant Manager
Enterprise Bank
09.2005 - 02.2013
Assistant Manager
Circle K
10.2010 - 03.2011
- Oversaw all opening and closing procedures
- Verified incoming inventory
- Assisted with staff of 12 to 15
Assistant Manager
Piggly Wiggly
08.2001 - 10.2010
- Managed cash for 12 registers and an average of $40,000 in transactions per day
- Completed weekly schedule of 7 to 10 employees
- Assisted with daily operations in each department
Education
Some college -
High school diploma or GED -
Skills
- Typing
- PowerPoint
- Word
- Excel
- Customer service
- Quality control
- Financial Services
- Loan Origination
- Banking
- Escrow
- Credit Analysis
- Fair Housing Regulations
Certification
NMLS
Education
Some college, High school diploma or GED
Awards
#1 FSR, 03/01/18
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shift Lead Manager
Best Buy
07.2024 - Current
Relationship Banker II
Old National Bank
04.2022 - 12.2022
Branch Manager
Woodforest Bank
03.2022 - 03.2024
Loan Officer
SMW Financial Credit Union
08.2021 - Current
Mortgage Loan Processor II
Guardian Mortgage
01.2021 - 04.2021
Mortgage Production Assistant
Arvest Mortgage
02.2020 - 01.2021
Loan Advisor
Arvest Bank
05.2017 - 02.2020
Financial Sales Representative
Arvest Bank
08.2016 - Current
Service Specialist
Johnny C's Pasta & Deli
11.2013 - 08.2015
Office Manager
Environmental Progress
03.2011 - 09.2013
Assistant Manager
Circle K
10.2010 - 03.2011
Assistant Manager
Enterprise Bank
09.2005 - 02.2013
Assistant Manager
Piggly Wiggly
08.2001 - 10.2010