Terese Arnette
Portsmouth,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized employee with working knowledge in document formatting and layout. Proficient in word processing and presentation software. Reliable with strong work ethic.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
BoddieNoell Enterprises
09.2017 - 01.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Inbound Customer Service Representative
International Marketing Association
01.2015 - 09.2017
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered numerous calls per shift to meet fast-paced call center demands.
- Resolved complaints to satisfy customers and encourage future transactions.
Unloader Associate
Wal-Mart Supercenter
09.2014 - 01.2015
- Unloaded packages with care and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
- Loaded packages onto pallets and into staging areas as directed.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
Cashier
Harris Teeter Grocery Store
09.2013 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Wal-Mart Supercenter
04.2013 - 09.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sale Associate
Dollar General Store
09.2012 - 04.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree -
Tidewater Community College
Norfolk, VAHigh School Diploma -
Bayside High School
Virginia Beach, VASkills
- Team Motivation
- Rules Enforcement
- Operations Management
- Equipment Troubleshooting
- Database Entry
- Spreadsheet Development
- Typing more than25 Wpm
Timeline
Shift Lead Manager
BoddieNoell Enterprises
09.2017 - 01.2019
Inbound Customer Service Representative
International Marketing Association
01.2015 - 09.2017
Unloader Associate
Wal-Mart Supercenter
09.2014 - 01.2015
Cashier
Harris Teeter Grocery Store
09.2013 - 09.2014
Cashier
Wal-Mart Supercenter
04.2013 - 09.2013
Sale Associate
Dollar General Store
09.2012 - 04.2013
No Degree -
Tidewater Community College
High School Diploma -
Bayside High School
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