John Hinkle

Proven IT Help Desk Technician with a track record of enhancing customer satisfaction at Cooperative Response Center by adeptly configuring hardware and software, and resolving technical issues swiftly. Skilled in software installation and offering exceptional support, significantly reduced downtime. Demonstrates strong problem-solving abilities and effective communication, ensuring timely and efficient resolution of IT challenges.

In my previous role, I honed my skills in hardware updating and technical support, effectively resolving various technical issues for users. My ability to provide empathetic, reliable assistance has always been a driving force in my career, allowing me to build strong relationships with clients and colleagues alike. I firmly believe a positive customer experience is fundamental to an organization's success, and I take pride in contributing to that objective.

As working as part of a team has significantly enhanced my problem-solving skills, fostering a collaborative atmosphere where diverse ideas and solutions can flourish. I enjoy creating a supportive environment, assisting others in reaching their goals while achieving satisfaction for both the client and the team.

1. Hardware support

2. Software support

3. Network installation of servers

4. Server cabling

5. Racking of servers

6. Customer support

7. IT support for 4 sites

8. IT support for over 500 utilities

9. Deploying equipment 2 plus years

10. Receiving of equipment

11. Asset control

12. Account creation

13. Deploy new computer assets

14. Performed initial start up

15. Performed on site and remote procedures

16. Packaging, documenting and labeling

17. I was responsible for setting up accounts for the new hire classes

18. Maintained an IT presence during initial start and during the new hire class

19. I performed IT support on an on call basis that would run all week Monday to Monday

20. I worked with the network admins to install and configure the new phone system

21. Extensive work with our vendor to make us PCI compliant

22. Extensive work with other vendors on deployment of software and testing

23. I have experience with Microsoft Teams, Spark and Zoom

A+ Certification