Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

John Hitzfeld

Peoria,AZ

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

2
2
years of professional experience

Work History

Front Desk

Chautauqua Resort & Hotel
Long Beach, WA
07.2021 - 06.2023
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Updated computer systems with current guest information as required.
  • Greeted and welcomed guests in a professional manner.
  • Assigned rooms to guests and provided check-in and check-out services.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Leveraged software to confirm reservations and address guest needs.
  • Input and confirmed reservations for guests.

Skills

  • Guest Relations
  • Transaction Processing
  • Customer Service
  • Reservations
  • Payment Oversight
  • Word Processing

Accomplishments

Was President of the Vintage Thunderbird Club Central Arizona Chapter from 1992-1994.

Dedicated time connecting with members on joining the club in activities.

Took charge of monthly meetings as president. Controlled the format of said meetings.

Timeline

Front Desk

Chautauqua Resort & Hotel
07.2021 - 06.2023

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John Hitzfeld