John Hogan
Hansville,WA
Summary
Seeking an Engineer position with an organization that will benefit from extensive experience and expertise in the following areas: Equipment Troubleshooting/Repair Hardware/Software Installation/Configuration Training/Technical Support Network Administration Testing/Quality Assurance Site Surveys Personnel Management/Evaluation Budget Management/Cost Control PROFESSIONAL POFILE 20+ years of experience in telecommunications, telecom management, information technology, and central office installation Exceptional leadership, team-building and motivational capabilities Experience with both Windows, Oracle/Sun Solaris and Linux operating systems Skill at effective communication with individuals at all organizational levels Proven skill at enhancing productivity, efficiency and quality Ability to thrive in fast-paced, high-pressure environment Driven Chief Engineer offering 5 years of supervising and executing direct preventive and corrective maintenance. In-depth knowledge of general repairs and new system installations combined with business-oriented perspective. Familiar with all facets of design, construction and implementation.
Overview
42
42
years of professional experience
Work History
Systems Deployment Engineer
Pivotal Commware
08.2021 - Current
- Install and Integrate Pivotal Commware products on customer 5G mmwave network
- Test and troubleshoot network issues using tools such as Accuver and Wireshark for message captures
- Use SAF Spectrum Analyzer for RF spectrum
- Build reports for Internal as well as External customer
- Using MS PowerPoint, Microsoft Excel and Word
- Train new employees and contractors on procedures and how to use UE to test results of equipment
- RF design for Pivotal Commware Pivots to deploy in customer 5G mmwave network
- Write reports on throughput improvements of Pivotal Commaware installations
- Travel to customer sites for first installs, work with installation crews on proper equipment install.
- Discussed issues with team members to provide resolution and apply best practices
- Participated in software field testing to verify performance of developed projects
- Managed and monitored installed systems for highest level of availability
Technical Account Manager/Microwave Systems Engineer
Ceragon Networks Inc
12.2015 - 08.2021
- Provide customers one point of contact for issue resolution
- Responsible for implementing MW technology products into the lab network and production network, troubleshoot any issues, set up and execute a variety of integration and performance tests
- Provide technical expertise on Ceragon products
- IP-10, IP-20, ip-50, FibreAir, PolyView, NetMaster
- Integrate Network Monitoring Server into customer network
- Work with testing tools like VIAVI 5800 and WireShark
- SME on Network Monitoring Software
- Test new software loads in customer lab
- Perform Path projections using PathLoss
- Isolate and recommend Link capacity upgrade using PMs from Net Master
- Demonstrate Ceragon products to customer Transport, Network, Design Engineers and train the same engineers on the setup, administration and troubleshooting of the products
- Knowledge of RF, SIP and CLI, Microwave and SDN/NFV
- Work with Ceragon HQ support for escalation on troubles or issues.
Sr. Network Implementation Engineer
Alcatel-Lucent, Alcatel-Lucent Small Cell/LTE Technology
05.2011 - 12.2015
- Turn up and test Small Cell and LTE solution in customer lab and for FFA sites
- Integrate, turn-up and test Wireless Management System into customer network
- Install and test Software loads and Patches
- Integrate Small Cell and LTE systems into Customer Network
- Assist internal departments with issues found and resolving them
- SUN, Linux and ATCA platform knowledge
- Windows OS knowledge
- Knowledge of Alcatel-Lucent 7750 and 7705 Service Routers, 6650 OmniSwitch, SAM 5060, WMS, Motive Home Device Manager, MME, SGW, PGW, ePC, eUTRAN, eNodeB and Small Cell core
- Integrate Alcatel-Lucent ePC, eNodeB and Small Cell core network per customer input questionnaire
- Troubleshoot issues using Wireshark, QXDM, TEMS and internal Alcatel Lucent tools
- Work with R7D for issues found and applying patches to equipment
- Work with customer on testing requirements for new product
- Perform RF Optimization with tools such as QXDM,TEMs and NPO
- Build and maintain ALU Plano Small Cell/LTE Lab equipment
- Work with other vendors in turn up and testing between equipment.
Lab Integration/Testing Engineer
Alcatel-Lucent, Alcatel-Lucent UMTS RNC
03.2010 - 05.2011
- Load and Test New patch loads for Customer
- Work with Customer on Patch verification
- Identify and Monitor FOA sites for new Patch load
- Troubleshoot issues on Lab Equipment including RNC, NodeB, SGSN and other equipment associated with UTRAN Network.
Lab Engineer
Alcatel-Lucent, Alcatel 5020 Wireless Softswitch
11.2008 - 03.2010
- Load and test latest patch releases
- Install and turn up new Soft Switch equipment
- Write CATP report and Regression status
- Perform Patch verification and Regression testing on new soft ware loads
- Work with Customer on Patch Certification.
SR. Customer Support Engineer
Alcatel-Lucent, Alcatel 5020 Wireless Softswitch, Alcatel/T
08.2007 - 11.2008
- Mobile
- Troubleshoot and Maintain Alcatel 5020 Wireless Softswitch and associated equipment for T-Mobile
- Work with T-Mobile in establishing a Tier II support team
- Provide troubleshooting documentation
- T-Mobile UMTS turn up and First call on Western Region 5060 WSS.
Tier II Network Engineer
Goodman Networks, Alcatel 5020 Wireless Softswitch
12.2005 - 08.2007
- Alcatel/T-Mobile
- Troubleshoot and Maintain Alcatel 5020 Wireless Softswitch and associated equipment for T-Mobile
- Work with T-Mobile in establishing a Tier II support team
- Provide troubleshooting documentation
- Be the Alcatel UMA point of Contact for T-Mobile
Field Maintenance Supervisor
Mindbank Technical Solutions, Bureau of Indian Affairs
04.2005 - 12.2005
- Responsible for 2 techs in the Western US
- Coordinate Preventive Maintenance for all of the BIA 2 way radios and repeater sites
- Perform shop audits on Motorola, EF Johnson and BK Radio maintenance shops around the Western US
- Report on PM schedule and personnel
- Train BIA Agents and users in EFJohnson Land Mobile Radios
Signaling Operations SS7 Technician
AT&T WIRELESS
10.2001 - 04.2005
- Maintain and repair SS7 circuits across the U.S
- Train and provide Tier 3 support for Centest and Net Analyst
- Manage IP network for remote access and administer Net Analyst with Solaris 2.8
West Region Installation Engineer Supervisor
ACTERNA
06.1999 - 10.2001
- Coordinated training schedule and provided expertise on Centest, BTS and TBERD products
- Scheduled and supervised installations to ensure compliance with quality standards
- Prepared performance reviews and monitored budgets
- Train Field Engineers on Installation procedures and policies
- Also train FEs on Transport fundamentals
- Provide training for customers on use of Centest and Net Analyst products
System Software Engineer
TTC
06.1998 - 06.1999
- Installed and implemented Centest 650, 650-S and BTS products inside central office environments
- Configured digital cross-connect systems to meet with company specifications
- Instructed customers on test procedures from DS0 to OC-12; delivered staff training
- Customized IP network for Centest operation; documented all technical procedures
Final Acceptance Technician
Innova Corporation, Tukwilla
12.1997 - 06.1998
- Perform Acceptance testing on Microwave Products
- Use tools such as Firebirds, RF power meters, Wireshark
- Teligent, Site surveys for Point to Point Microwave
- Install and integrate Microwave system for IP backhaul over microwave
- Work with customers to ensure satisfaction of service
C&E Supervisor
UNITED STATES ARMY
01.1982 - 01.1990
- In charge of Communications repair team from HF to Multi-Channel Microwave
Chief Engineer, Network Radio and TV
- Established procedures for corrective and preventive maintenance.
- Attended weekly department head meetings to share information and voice concerns.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
- Conducted routine and ongoing assessments of system operations by performing tests, rounds and analyzing data.
- Determined necessary steps to bring systems into compliance.
- Created detailed reports on engineering activities and findings.
- Trained and mentored junior engineers, providing guidance and direction.
- Led engineering teams to successfully complete projects on time and within budget.
Education
Bachelor of Science - Data Communications
Canterbury University
Online05.2001
Fixed Station Radio Repair course HF-Microwave radio repair course -
US
Skills
- TECHNOLOGY
- Alcatel-Lucent Femto-Small Cell E2E Network
- W-CDMA/UMTS 3G
- 5520 SoftSwitch MSC and Media Gateway
- Tekelec STP
- Alcatel 1630/1631 DCS
- LNP Database
- HP Access
- Protocol Analyzer
- TBERD Products
- Windows 11 and before, Solaris/Linux Platform
- Cisco 2500-series Routers
- Ethernet
- Equipment Calibration
- Team Direction
- Goal Management
- Maintenance Procedures
- Daily Progress Reports
- Systems Integration
- Project Management
- System Performance Evaluation
- System Layouts
- Critical Thinking
- Customer Satisfaction
- Infrastructure Maintenance
- Maintenance Programs
- Equipment Operation
- Routine Inspections
- Best Practices and Standards
- Installation Monitoring
- Equipment Monitoring
- Training
- Troubleshooting
Affiliations
Alcatel-Lucent Femto/SmallCell Network
Alcatel-Lucent Network RoutingSpecialist
Alcatel-Lucent RNC 9370
Alcatel-Lucent NodeB 93xx
Alcatel Spatial 5020 Wireless Softswitch OAM Intro
Alcatel Spatial 5020 Trouble Shooting and Maint.
Alcatel Spatial Routing and Data Translations
Tekelec Eagle System Administration
Tekelec Eagle Gateway Screening/Global Title Translations
Alcatel 1630/1631 DCS
Tellabs Titan 5500/532L DCS
Centest 650/650-S
Sun Solaris System Administration II
Sun Solaris System Administration I
UNIX Overview
Net Analyst Server Installation and Testing
Centest Product Course – TTC
DS0 to SONET Telephony Fundamentals
U.S. West Courses on SARTS, REACT, 5ESS, 1AESS, DACS, DISCs, AD4, and Predictor
Timeline
Systems Deployment Engineer
Pivotal Commware
08.2021 - Current
Technical Account Manager/Microwave Systems Engineer
Ceragon Networks Inc
12.2015 - 08.2021
Sr. Network Implementation Engineer
Alcatel-Lucent, Alcatel-Lucent Small Cell/LTE Technology
05.2011 - 12.2015
Lab Integration/Testing Engineer
Alcatel-Lucent, Alcatel-Lucent UMTS RNC
03.2010 - 05.2011
Lab Engineer
Alcatel-Lucent, Alcatel 5020 Wireless Softswitch
11.2008 - 03.2010
SR. Customer Support Engineer
Alcatel-Lucent, Alcatel 5020 Wireless Softswitch, Alcatel/T
08.2007 - 11.2008
Tier II Network Engineer
Goodman Networks, Alcatel 5020 Wireless Softswitch
12.2005 - 08.2007
Field Maintenance Supervisor
Mindbank Technical Solutions, Bureau of Indian Affairs
04.2005 - 12.2005
Signaling Operations SS7 Technician
AT&T WIRELESS
10.2001 - 04.2005
West Region Installation Engineer Supervisor
ACTERNA
06.1999 - 10.2001
System Software Engineer
TTC
06.1998 - 06.1999
Final Acceptance Technician
Innova Corporation, Tukwilla
12.1997 - 06.1998
C&E Supervisor
UNITED STATES ARMY
01.1982 - 01.1990
Chief Engineer, Network Radio and TV
Bachelor of Science - Data Communications
Canterbury University
Fixed Station Radio Repair course HF-Microwave radio repair course -
US
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