John Holder
Glasgow,KY
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing profitability through sales growth and customer retention. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented and focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker, and strategic planner with top-notch interpersonal and communication skills.
Overview
33
33
years of professional experience
Work History
Sales Manager
Dufresne Spencer Group LLC Dba Ashley Furniture Homestore
2023.08 - Current
- Resolved guest issues quickly to close deals and boost guest satisfaction.
- Increased sales revenue by 17% through coaching effective sales strategies. by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged up-selling to drive revenue.
- Grew sales and boosted profits by enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Developed comprehensive product knowledge, enabling tailored solutions for guests'' specific needs.
- Identified, hired and trained talented staff by teaching best practices and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into effective resolution.
General Manager
Aramark
2021.02 - 2023.07
- Trained employees in duties, policies and procedures
- Recruited and identified talented prospects then hired qualified staff for open positions
- Created schedules and monitored payroll to maximize budget efficiency
- Supervised employees through planning, motivating, and accountability
- Trained and empowered employees to achieve key performance indicators
- Coached management and staff to promote efficient operations
- Conducted employee evaluations to provide appropriate feedback and recognition of quality performance
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Built and maintained long-term customer relationships through effective business partnerships
- Delivered exceptional customer experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to grow revenue and customer retention
- Used strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Provided leadership and mentoring to newly hired employees of all company processes.
Service Manager
Aramark
2019.02 - 2021.02
- Improved customer satisfaction ratings by listening to concerns and finding best solutions to those concerns
- Collaborated with customers to offer the best possible customer experience
- Set and maintained high customer service standards to ensure customer satisfaction and retention
- Motivated and supported employees to drive low turnover
- Monitored employee performance through key performance indicators
- Reviewed employee performance and provided feedback and motivation to drive performance improvement
- Held weekly one-on-one meetings with employees to review performance and priorities and provide coaching and motivation.
District Manager
Aramark
2014.02 - 2019.02
- Drove district growth through program quality, sales initiatives and customer service
- Worked with direct reports to develop and implement action plans, improving operating results
- Collaborated with General Manager to improve performance and grow sales
- Resolved customer complaints regarding sales and service
- Coached, developed and motivated team to achieve revenue goals
- Supported sales team members to drive growth and development
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Route Sales Representative
Aramark Uniform & Career Apparel
2004.07 - 2014.02
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience
- Promoted positive relationships with customers to maintain consistent sales
- Planned and organized routes within territory to maximize efficiency and time
- Maintained positive attitude and diplomacy when dealing with customers and other team members
- Supplied wide range of customers with key products in alignment with specified amounts and schedules
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory
- Cross-sold additional products to customers depending upon merchandise needs
- Followed safety rules to keep clean driving record with no accidents or incidents
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Resolved customers' complaints regarding products or services
- Kept accurate logs of all deliveries and trips
- Informed regular customers of new products or services and price changes
- Obtained receipts or signatures for delivered goods, collecting payment for services when required
- Collected money, provided change and recorded transactions on receipts
- Issued sales promotion materials to customers to boost sales
- Recorded deliveries and daily sales transactions
- Identified prospective customers by using business directories and following leads from existing clients
- Cold-called prospective customers to provide details on company services or products.
Assistant General Manager
McDonald's
1996.06 - 2004.07
- Motivated and led team members to work together to achieve targets
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Helped team develop specialized projects, events and promotions
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures
- Developed and implemented promotions and publicity programs to achieve remarkable business increase
- Delegated work to staff, setting priorities and goals
- Prepared staff work schedules and assigned team members to specific duties
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Shift Manager
McDonald's
1993.07 - 1996.06
- Managed daily cash intake by counting out registers and tabulating profits
- Helped employees accomplish tasks during peak periods
- Communicated with other shift managers to facilitate continuum of customer service
- Upheld company standards and compliance requirements for operations
- Coached employees on interactions with customers to drive exceptional service
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Directed and led employees and team members on effective operations, methods and procedures
- Documented receipts, employee hours and inventory movement
- Coordinated shift workers for inventory receiving, auditing and restocking
- Reinforced rules to promote superior employee performance
- Taught staff upselling techniques to meet revenue targets
- Managed schedules, accepted time off requests and maintained coverage for shifts
- Enhanced operations and boosted productivity through employee training, coaching and assignments
- Enforced company policies, answered coworkers' questions and trained new personnel
- Reviewed financial statements to meet targets during shift
- Set up and adjusted machines and equipment to produce pre-determined results
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures
- Identified needs of customers promptly and efficiently
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Cook
Sahara Steak House
1991.03 - 1993.06
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Followed established procedures and requirements for safe food handling, storage and service
- Wrapped, dated and labeled food items in storage for safety and freshness
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
- Operated grills, fryers and broilers to cook items to quality guidelines
- Chopped, diced and sliced vegetables and fruit ahead of rush periods
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Used standardized recipes and other instructions to prepare food
- Grilled and deep fried various foods from meats to potatoes
- Prepared and served meals by reviewing recipes and combining and cooking ingredients
- Replenished food items from inventory and rotated ingredients
- Coordinated orders to expedite food from kitchen according to cook time and delivery time
- Retained consistent quality and high accuracy when preparing identical dishes every day
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
Education
Some College (No Degree) - General Studies
WKU
Bowling Green, KYHigh School Diploma -
Barren County High School
Glasgow, KY05.1992
Skills
- Customer Experiences
- Team Leadership
- Customer Relations
- Sales Team Development
- Hard-Worker
- Team Building
- Customer Relationship Management
- Profit and Loss Accountability
Accomplishments
- Recognized as an RSR All-Star 5 years for outstanding performance and team contributions.
- Recognized as Superstar (Top 1% of company District Managers) 3 years as a District Manager for outstanding performance and contributions in customer retention and sales growth.
- Recognized as Superstar (Top 1% of company General Managers) 1 year as a General Manager for outstanding performance and contributions in customer retention and sales growth.
Timeline
Sales Manager
Dufresne Spencer Group LLC Dba Ashley Furniture Homestore
2023.08 - Current
General Manager
Aramark
2021.02 - 2023.07
Service Manager
Aramark
2019.02 - 2021.02
District Manager
Aramark
2014.02 - 2019.02
Route Sales Representative
Aramark Uniform & Career Apparel
2004.07 - 2014.02
Assistant General Manager
McDonald's
1996.06 - 2004.07
Shift Manager
McDonald's
1993.07 - 1996.06
Cook
Sahara Steak House
1991.03 - 1993.06
Some College (No Degree) - General Studies
WKU
High School Diploma -
Barren County High School
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