John Holder
Glasgow,KY
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing profitability through sales growth and customer retention. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented and focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker, and strategic planner with top-notch interpersonal and communication skills.
Overview
33
33
years of professional experience
Work History
Sales Manager
Dufresne Spencer Group LLC Dba Ashley Furniture Homestore
08.2023 - Current
- Resolved guest issues quickly to close deals and boost guest satisfaction.
- Increased sales revenue by 17% through coaching effective sales strategies. by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged up-selling to drive revenue.
- Grew sales and boosted profits by enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Developed comprehensive product knowledge, enabling tailored solutions for guests'' specific needs.
- Identified, hired and trained talented staff by teaching best practices and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into effective resolution.
General Manager
Aramark
02.2021 - 07.2023
- Trained employees in duties, policies and procedures
- Recruited and identified talented prospects then hired qualified staff for open positions
- Created schedules and monitored payroll to maximize budget efficiency
- Supervised employees through planning, motivating, and accountability
- Trained and empowered employees to achieve key performance indicators
- Coached management and staff to promote efficient operations
- Conducted employee evaluations to provide appropriate feedback and recognition of quality performance
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Built and maintained long-term customer relationships through effective business partnerships
- Delivered exceptional customer experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to grow revenue and customer retention
- Used strong issue resolution and communication skills to cultivate and strengthen lasting customer relationships
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Provided leadership and mentoring to newly hired employees of all company processes.
Service Manager
Aramark
02.2019 - 02.2021
- Improved customer satisfaction ratings by listening to concerns and finding best solutions to those concerns
- Collaborated with customers to offer the best possible customer experience
- Set and maintained high customer service standards to ensure customer satisfaction and retention
- Motivated and supported employees to drive low turnover
- Monitored employee performance through key performance indicators
- Reviewed employee performance and provided feedback and motivation to drive performance improvement
- Held weekly one-on-one meetings with employees to review performance and priorities and provide coaching and motivation.
District Manager
Aramark
02.2014 - 02.2019
- Drove district growth through program quality, sales initiatives and customer service
- Worked with direct reports to develop and implement action plans, improving operating results
- Collaborated with General Manager to improve performance and grow sales
- Resolved customer complaints regarding sales and service
- Coached, developed and motivated team to achieve revenue goals
- Supported sales team members to drive growth and development
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Route Sales Representative
Aramark Uniform & Career Apparel
07.2004 - 02.2014
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience
- Promoted positive relationships with customers to maintain consistent sales
- Planned and organized routes within territory to maximize efficiency and time
- Maintained positive attitude and diplomacy when dealing with customers and other team members
- Supplied wide range of customers with key products in alignment with specified amounts and schedules
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory
- Cross-sold additional products to customers depending upon merchandise needs
- Followed safety rules to keep clean driving record with no accidents or incidents
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Resolved customers' complaints regarding products or services
- Kept accurate logs of all deliveries and trips
- Informed regular customers of new products or services and price changes
- Obtained receipts or signatures for delivered goods, collecting payment for services when required
- Collected money, provided change and recorded transactions on receipts
- Issued sales promotion materials to customers to boost sales
- Recorded deliveries and daily sales transactions
- Identified prospective customers by using business directories and following leads from existing clients
- Cold-called prospective customers to provide details on company services or products.
Assistant General Manager
McDonald's
06.1996 - 07.2004
- Motivated and led team members to work together to achieve targets
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Helped team develop specialized projects, events and promotions
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures
- Developed and implemented promotions and publicity programs to achieve remarkable business increase
- Delegated work to staff, setting priorities and goals
- Prepared staff work schedules and assigned team members to specific duties
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Shift Manager
McDonald's
07.1993 - 06.1996
- Managed daily cash intake by counting out registers and tabulating profits
- Helped employees accomplish tasks during peak periods
- Communicated with other shift managers to facilitate continuum of customer service
- Upheld company standards and compliance requirements for operations
- Coached employees on interactions with customers to drive exceptional service
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Directed and led employees and team members on effective operations, methods and procedures
- Documented receipts, employee hours and inventory movement
- Coordinated shift workers for inventory receiving, auditing and restocking
- Reinforced rules to promote superior employee performance
- Taught staff upselling techniques to meet revenue targets
- Managed schedules, accepted time off requests and maintained coverage for shifts
- Enhanced operations and boosted productivity through employee training, coaching and assignments
- Enforced company policies, answered coworkers' questions and trained new personnel
- Reviewed financial statements to meet targets during shift
- Set up and adjusted machines and equipment to produce pre-determined results
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures
- Identified needs of customers promptly and efficiently
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Cook
Sahara Steak House
03.1991 - 06.1993
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Followed established procedures and requirements for safe food handling, storage and service
- Wrapped, dated and labeled food items in storage for safety and freshness
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
- Operated grills, fryers and broilers to cook items to quality guidelines
- Chopped, diced and sliced vegetables and fruit ahead of rush periods
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Used standardized recipes and other instructions to prepare food
- Grilled and deep fried various foods from meats to potatoes
- Prepared and served meals by reviewing recipes and combining and cooking ingredients
- Replenished food items from inventory and rotated ingredients
- Coordinated orders to expedite food from kitchen according to cook time and delivery time
- Retained consistent quality and high accuracy when preparing identical dishes every day
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
Education
Some College (No Degree) - General Studies
WKU
Bowling Green, KYHigh School Diploma -
Barren County High School
Glasgow, KY05.1992
Skills
- Customer Experiences
- Team Leadership
- Customer Relations
- Sales Team Development
- Hard-Worker
- Team Building
- Customer Relationship Management
- Profit and Loss Accountability
Accomplishments
- Recognized as an RSR All-Star 5 years for outstanding performance and team contributions.
- Recognized as Superstar (Top 1% of company District Managers) 3 years as a District Manager for outstanding performance and contributions in customer retention and sales growth.
- Recognized as Superstar (Top 1% of company General Managers) 1 year as a General Manager for outstanding performance and contributions in customer retention and sales growth.
Timeline
Sales Manager
Dufresne Spencer Group LLC Dba Ashley Furniture Homestore
08.2023 - Current
General Manager
Aramark
02.2021 - 07.2023
Service Manager
Aramark
02.2019 - 02.2021
District Manager
Aramark
02.2014 - 02.2019
Route Sales Representative
Aramark Uniform & Career Apparel
07.2004 - 02.2014
Assistant General Manager
McDonald's
06.1996 - 07.2004
Shift Manager
McDonald's
07.1993 - 06.1996
Cook
Sahara Steak House
03.1991 - 06.1993
Some College (No Degree) - General Studies
WKU
High School Diploma -
Barren County High School
Similar Profiles
Christopher GarzaChristopher Garza
Senior Sales Representative at Dufresne Spencer Group LLC Dba Ashley Furniture HomestoreSenior Sales Representative at Dufresne Spencer Group LLC Dba Ashley Furniture Homestore
Conor Paine O'BrienConor Paine O'Brien
Sales Associate at Dufresne Spencer Group LLC Dba Ashley Furniture HomestoreSales Associate at Dufresne Spencer Group LLC Dba Ashley Furniture Homestore
Kayla DavisKayla Davis
Visual Merchandise Manager at Dufresne Spencer Group LLC dba Ashley Furniture HomestoreVisual Merchandise Manager at Dufresne Spencer Group LLC dba Ashley Furniture Homestore