Corbyn Jefferson
Grand Prairie,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated HSS technical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Desktop IT Support Analyst
Tarrant County
06.2023 - Current
- Provided on-site and remote technical support to users.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Installed new hardware and software, patched systems and configured settings.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
Help Desk Specialist
HCL Technologies
11.2022 - Current
- Walked users through a series of steps to determine problems and implement likely solutions.
- Used established procedures to identify critical customer and system issues and escalate problems to the appropriate person or group.
- Logged activities in tracking systems to maintain accurate, timely records.
- Configured hardware, devices, and software to set up workstations for employees.
- Developed and implemented preventive maintenance procedures.
Receiving Technician
Mouser
09.2022 - 10.2023
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Operation Executive /Client Technical Support Associate
Infosys Technologies ~ T-Mobile
03.2021 - 07.2022
- Facilitated AHUB(Account Hub) application with multiple developers within T-Mobile For Business workspace.
- Tracked feedback at all levels and researched resolutions for common concerns.
- Reviewed code and debugged errors to improve performance.
- Participated in requirements gathering and design development meetings.
- Applied scripting knowledge to supplement Java development.
- Adjusted design parameters to incorporate new features.
- Attended IT meetings to discuss design and coding ideas with master engineers.
- Built reusable code and storage libraries.
- Resolved issues and recommended actions based on production and compliance reports.
IT Consultant (Contracted)
TEKsystems
10.2020 - 01.2021
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Cooperated with project partners to develop system analysis and new system design based on client specifications.
- Recorded and reported job-related activities, findings, discrepancies and decisions.
- Compiled and submitted reports to leadership on programs, performance and education initiatives.
- Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
- Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
Computer Repair Technician (Contracted)
Flex
01.2020 - 03.2020
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Assessed MRI and RV testing related issues to determine appropriate troubleshooting methods for remediation.
- Observed system functioning and entered commands to test different areas of operations.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Supported employees with advanced troubleshooting on helpdesk tickets.
Education
Certificate For Java Development - Software Development
Woz-U
Online03.2021
Full Stack Web Developer Certification - Web Development
Southern Careers Institute Inc
Austin, TX01.2020
Skills
- JavaScript
- HSS Specialist
- CSS experienced
- SQL experienced
- Proficient in AWS
- Proficient in ReactJS
- Data management
- Application development
- Application support
- Multitasking Abilities
- Flexible and Adaptable
- MS Office
- Excellent Communication
- Good Telephone Etiquette
Certification
Application Development - Java Intensive - InfoSys Program Certification
Southern Careers Institute - Full Stack Web Developer Certification
Timeline
Desktop IT Support Analyst
Tarrant County
06.2023 - Current
Help Desk Specialist
HCL Technologies
11.2022 - Current
Receiving Technician
Mouser
09.2022 - 10.2023
Operation Executive /Client Technical Support Associate
Infosys Technologies ~ T-Mobile
03.2021 - 07.2022
IT Consultant (Contracted)
TEKsystems
10.2020 - 01.2021
Computer Repair Technician (Contracted)
Flex
01.2020 - 03.2020
Certificate For Java Development - Software Development
Woz-U
Full Stack Web Developer Certification - Web Development
Southern Careers Institute Inc
Application Development - Java Intensive - InfoSys Program Certification
Southern Careers Institute - Full Stack Web Developer Certification
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