John Horan
Cold Spring
Summary
Accomplished, growth-focused Senior Sales & Operations Executive with a proven track record of driving revenue, leading high-performing teams, and managing strategic accounts in the logistics sector. Expert in consultative selling, cross-departmental alignment, and lean business process improvement. Recognized leader with multiple awards for engagement, inspiration, and resiliency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Director, Strategic Accounts
RWI Logistics
Cold Spring, KY
09.2025 - Current
- Acted as the primary executive leadership contact for high-value strategic customer accounts, fostering retention and organic growth.
- Aligned customer expectations with internal operations, enhancing customer satisfaction and retention.
- Mentored and developed team members, implementing strategic approaches that fostered continual improvement and engagement.
- Provided guidance and daily operational direction to ensure that all activities are aligned with service level agreements.
- Oversaw financial performance of account manager(s), managing P&L, budgeting/forecasting, and gross profit/revenue generation.
Sales Director
RWI Logistics
12.2021 - 09.2025
- Planned and executed direct prospecting activities, resulting in consistent expansion and growth of personal sales pipeline.
- Managed the end-to-end sales lifecycle, including lead qualification, solution evaluation, closing, and post-sale implementation.
- Planned and executed direct prospecting activities to consistently expand and drive personal sales pipeline growth.
- Analyzed weekly sales reports, KPIs, and metrics to identify market trends and evaluate team performance against budget and forecast.
- Leveraged cross-functional operational support to spearhead growth initiatives and support strategic corporate objectives.
- Maintained precise, real-time records of business development activities, enhancing visibility within the Customer Maintenance Program.
Operations Manager (Dual Role)
RWI Logistics
10.2019 - 12.2021
- Led, mentored, and managed a team of Logistics Coordinators to ensure high performance and career development.
- Monitored team KPIs to enhance daily operations and service delivery.
- Facilitated communication and alignment between operations and sales divisions to support joint objectives.
- Negotiated and communicated with carriers to fulfill strict customer transit and volume requirements.
- Served as the system administrator for the Transportation Management System (TMS) and provided technical troubleshooting.
- Managed hiring initiatives, interviewing and onboarding candidates for key operational roles to strengthen team capabilities.
Training Manager (Dual Role)
RWI Logistics
09.2014 - 12.2021
- Directed the onboarding, orientation, and fundamental training for all incoming corporate employees.
- Developed and implemented ongoing education and professional development programs to enhance staff skills and knowledge.
- Administered the company-wide online Learning Management System (LMS).
- Executed strategic business process improvements using Six Sigma and Lean manufacturing concepts to streamline operations.
- Cultivated relationships and negotiated contracts with third-party service and training providers to optimize training resources.
- Stepped in as Interim Sales & Operations Manager to lead teams during key transitional business periods.
Sales Representative
RWI Logistics
05.2012 - 09.2014
- Generated a cumulative net revenue of $409,254.88 through strategic outbound cold calling and relationship building.
- Secured carrier partnerships, enhancing efficiency of truckload shipment execution.
- Coordinated administrative tasks, supporting smooth operations through appointment setting, reference checks, and purchase order verification.
- Mentored and trained incoming sales hires, fostering their development and integration into the sales team.
- Coordinated critical administrative tasks including appointment setting, reference checks, and purchase order verification.
Crew Leader
RLA Utilities
06.2009 - 05.2012
- Directed on-site crews in the installation of underground utilities using advanced directional drilling methods.
- Coordinated job plans with utility company representatives, clients, and internal teams to ensure project alignment.
- Managed logistics, safety compliance, and transport of heavy machinery to job sites, facilitating timely project execution.
Inside Sales Representative
General Cable Corp.
06.2008 - 04.2009
- Delivered sales support and account management for strategic clients, ensuring alignment with their needs.
- Executed targeted outbound and inbound sales campaigns, enhancing account penetration and driving business expansion.
- Coordinated with logistics teams to ensure timely dispatch of outbound orders, improving customer satisfaction.
Logistics Account Executive
Total Quality Logistics (TQL)
03.2006 - 12.2008
- Generated $251,592 in net revenue through targeted cold calling and successful client acquisitions.
- Sourced and negotiated reliable carrier capacity for truckload shipments, ensuring timely delivery and client satisfaction.
- Managed client relationships to ensure seamless logistics operations and service delivery.
- Coordinated transportation solutions, optimizing routes for efficiency and cost-effectiveness.
- Leveraged TQL's technology platform for real-time tracking and reporting of shipments.
Electrician
CDI Electric LLC
01.2008 - 04.2008
- Installed and maintained electrical systems for industrial, commercial, and residential projects, ensuring compliance with safety standards and operational efficiency.
- Installed, maintained, and repaired electrical systems in residential and commercial settings.
- Conducted thorough inspections to ensure compliance with local and national electrical codes.
- Collaborated with project managers to determine project specifications and timelines.
Education
No Degree - American History (Emphasis in Secondary Education)
Northern Kentucky University
12-2005
Electrician -
Northern Kentucky Home Builders Association
Covington, KY04-2007
Skills
- Executive leadership
- Account management
- Third-party logistics
- Six Sigma
- Collaborative management
- Team oversight
- Account strategy
- Employee engagement
- Cultural change
- Lead generation
- Lead prospecting
- Group development
Certification
- Graduate, Xavier University Castellini Performance Excellence Leadership Program (2017)
- Recipient, RWI Engage & Inspire Award (2021, 2018)
- Recipient, RWI Resiliency Award (2017)
- Recipient, RWI Sales MVP Award (2013)
Timeline
Senior Director, Strategic Accounts
RWI Logistics
09.2025 - Current
Sales Director
RWI Logistics
12.2021 - 09.2025
Operations Manager (Dual Role)
RWI Logistics
10.2019 - 12.2021
Training Manager (Dual Role)
RWI Logistics
09.2014 - 12.2021
Sales Representative
RWI Logistics
05.2012 - 09.2014
Crew Leader
RLA Utilities
06.2009 - 05.2012
Inside Sales Representative
General Cable Corp.
06.2008 - 04.2009
Electrician
CDI Electric LLC
01.2008 - 04.2008
Logistics Account Executive
Total Quality Logistics (TQL)
03.2006 - 12.2008
No Degree - American History (Emphasis in Secondary Education)
Northern Kentucky University
Electrician -
Northern Kentucky Home Builders Association