John Houston
Summary
Creative and engaging lead bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Get It Now
Milwaukee
12.2025 - Current
- Provide friendly, top-notch customer experiences
- Obtain new orders when needed on the sales floor and over the phone
- Loading/unloading and installation of products
- Keeping vehicles clean and properly maintained
- Maintain an inviting store with organized product and cleanliness
Floor Lead
Water Street Brewery
Milwaukee
04.2024 - Current
- Ensured clean and safe environment for patrons and staff.
- Served food and drinks while maintaining high service standards.
- Closed kitchen and bar efficiently at the end of the night.
- Verified accepted forms of identification to uphold age restrictions.
- Defused arguments and prevented fights to maintain a peaceful atmosphere.
- Managed inventory levels, coordinating with suppliers for timely restocking.
- Trained new staff on service protocols and company standards.
- Supervised daily operations, ensuring smooth workflows and team collaboration.
Warehouse Worker
Able Distribution
West Allis
09.2022 - 07.2024
- Executed order picking, staging, and transfers.
- Operated forklift(Stand up, Cherry picker, and sit down).
- Loaded and unloaded trucks while adhering to safety protocols.
- Organized and sorted inventory to maintain optimal stock levels.
- Conducted housekeeping duties to ensure a clean work environment.
- Completed transfer and order forms accurately for tracking purposes.
- Loaded outgoing trucks with precision to meet shipping schedules.
Customer Service Lead
Metro Market
Wauwatosa
05.2022 - 03.2023
- Processed cash and credit transactions efficiently.
- Trained and mentored new staff on customer service protocols and tools.
- Facilitated returns and exchanges in accordance with store policies.
- Assisted customers with inquiries to enhance service experience.
- Welcomed customers upon entry to create a positive atmosphere.
- Resolved customer complaints and concerns promptly to ensure satisfaction.
Dishwasher/Prep Cook
Wauwatiki Bar and Grill
Wauwatosa
02.2020 - 04.2022
- Prepared and portioned food items to ensure consistent quality and presentation.
- Maintained sanitation standards by regularly cleaning kitchen surfaces and equipment to support food safety.
- Ran food orders to facilitate timely service and enhance customer satisfaction.
- Occasionally took orders to assist front-of-house staff.
Education
High school diploma or GED -
Wauwatosa east
Wauwatosa, WI06-2023
Skills
- Supervision
- Sales techniques
- Customer service
- Food handling
- Staff training
- Time management
- Sales strategies
- Shipping & receiving
- RF scanner
- Forklift operation
- Mechanical knowledge
- Food safety
Certification
Driver's License
Languages
- English, Fluent
- Spanish, Intermediate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Account Manager
Get It Now
12.2025 - Current
Floor Lead
Water Street Brewery
04.2024 - Current
Warehouse Worker
Able Distribution
09.2022 - 07.2024
Customer Service Lead
Metro Market
05.2022 - 03.2023
Dishwasher/Prep Cook
Wauwatiki Bar and Grill
02.2020 - 04.2022
High school diploma or GED -
Wauwatosa east