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John Howard
Quinton,USA
Work Preference
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Technician
PALFINGER
Birmingham, AL
06.2023 - Current
- Perform repairs and preventive maintenance , truck mounted forklifts, bucket trucks, trucks and trailers.
- assisted previous regional service manager in closing work orders and filing warranty claims
- Diagnosed and repaired hydraulic systems on cranes and lifting equipment.
- Conducted routine maintenance inspections to ensure compliance with safety standards.
- Provided technical support for customers, resolving issues efficiently and effectively.
- Trained junior technicians on equipment operation and troubleshooting techniques.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Warehouse Manager
HARCROS CHEMICALS
Bessemer, AL
11.2021 - Current
- Manage warehouse inventory, schedule employees and Route trucks, conduct training of employees a
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory levels, implementing systems for accurate tracking and minimizing waste.
- Trained and mentored staff on best practices for equipment operation and safety compliance.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
- Conducted regular audits of inventory and equipment, maintaining compliance with industry standards.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
Field Service Technician
Mobile Fleet Specialists of Birmingham
Birmingham, AL
01.2018 - 11.2021
- Perform diagnostic’s and repairs on heavy duty tractors and trailers, using the latest diagnostic technology available. Repair electrical pneumatic and hydraulic systems. And preventive maintenance. Maintain accurate records and inventory control of service truck.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
Fleet Diesel Mechanic/ Fleet Automotive Supervisor
UPS
Birmingham, AL
01.2007 - 01.2018
- Keep up with all maintenance and repairs on a fleet of tractors, perform road service as needed promoted to Automotive Fleet Supervisor responsible for all equipment and personnel at 7 locations and 2 airport facilities.
- Diagnosed and repaired diesel engines to ensure optimal performance and safety compliance.
- Performed routine maintenance on UPS fleet vehicles, enhancing reliability and reducing downtime.
- Mentored junior mechanics in best practices for equipment maintenance and repair techniques.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High school diploma -
Dora High School
Dora, AL01-1988
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Inventory management
- Technical support
- Electrical troubleshooting
- Hardware and software installation
- Schematic interpretation
- Work order management
- Timely reports completion
Certification
- Class A CDL Haz Mat TX
- CDL license
Timeline
Field Service Technician
PALFINGER
06.2023 - Current
Warehouse Manager
HARCROS CHEMICALS
11.2021 - Current
Field Service Technician
Mobile Fleet Specialists of Birmingham
01.2018 - 11.2021
Fleet Diesel Mechanic/ Fleet Automotive Supervisor
UPS
01.2007 - 01.2018
High school diploma -
Dora High School