John Damien Howell
Rapid City,SD
Summary
Highly motivated to make a positive impact with extensive customer service skills and ability to challenge myself and others in a positive way. The ability to professionally and efficiently meet multiple challenges and demands for a fast-paced business. Track record of driving increased sales, improving buying experience and elevating company profile with target market. 4 years customer service experience, 4 years construction experience and 2 years sales experience
Overview
14
14
years of professional experience
Work History
Utility Locator
Summit Utility Services
Greensboro, NC
03.2023 - Current
- Conducted precise underground utility locates to prevent damage during excavation projects.
- Collaborated with project teams to ensure compliance with safety regulations and industry standards.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Provided training to new employees on proper techniques for utility locating practices.
- Actively responded to emergency situations pertaining to damaged utilities.
Package Delivery Driver
KD Transportation
05.2022 - 02.2023
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Completed on-time deliveries by choosing best and most efficient routes.
- Safely and effectively operate delivery vehicles
Manager
Pizza Ranch
02.2020 - 04.2022
- Resolved customer complaints and adjusted orders.
- Avoided delivery delays by carefully planning best routes with GPS.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved customer delivery experience to 100% customer satisfaction and order accuracy.
- Recruited and hired top performers to add talent and value to department.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Salesman
Verizon
02.2020 - 06.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Salesman
Best Buy
03.2019 - 02.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Carpenter/Concrete Laborer/ Roofer/Sider/Heavy Equipment Operator
Dean Kurtz Construction
06.2017 - 11.2019
- Provided first class customer service to meet all deadlines with guaranteed satisfaction.
- Operated Boom Lifts and Skid Steer equipment to move materials and promote job efficiency.
- Completed independent or team installations of building structures, including trim, flooring and cabinetry.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Demolished and repaired old concrete surfaces.
- Set forming materials such as Symons forms to prepare for pouring of concrete.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Utilized construction tools and machinery to effectively complete job site projects.
Delivery Driver
Pizza Ranch
03.2015 - 05.2017
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Heavy Equipment Operator/Pipelayer
Hagg Development
07.2012 - 06.2014
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Moved equipment between job locations using truck and trailer.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Avoided hazards such as hanging or buried utility lines when operating equipment.
- Extracted existing asphalt and concrete to prepare for site changes and new construction.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Assembled and installed underground pipe, fittings and valves of various sizes.
- Used hand signals to direct equipment operators and alert to hazards.
- Read and understood drawings, written instructions and blueprints to plan work and layout pipe.
- Used equipment such as rollers, dump trucks and front-end loaders to move important supplies.
- Graded or leveled trench bases using tamping machines or hand tools.
- Installed new hydrants, valves and lines to meet fire department needs and protect residents.
- Covered completed pipes with earth or materials and prepared sites for grading.
- Reviewed schematics and measured pipes to make accurate cuts.
Education
High School Diploma -
Douglas High School
Box Elder, SD05.2012
Welding & Fabrication
Western Dakota Technical Institute
Rapid City, SDSkills
- Sales and marketing strategies
- Client presentations
- Customer service
- Team-oriented and dependable
- Customer relationship building
- Sales Tracking
- Sales Promotion
- Staff Scheduling
- Decision Making
- Budget Control
- Recruitment and Hiring
- Highly Motivated
- Accident Prevention
- Attention to Detail
- Mechanical Maintenance
Timeline
Utility Locator
Summit Utility Services
03.2023 - Current
Package Delivery Driver
KD Transportation
05.2022 - 02.2023
Manager
Pizza Ranch
02.2020 - 04.2022
Salesman
Verizon
02.2020 - 06.2020
Salesman
Best Buy
03.2019 - 02.2020
Carpenter/Concrete Laborer/ Roofer/Sider/Heavy Equipment Operator
Dean Kurtz Construction
06.2017 - 11.2019
Delivery Driver
Pizza Ranch
03.2015 - 05.2017
Heavy Equipment Operator/Pipelayer
Hagg Development
07.2012 - 06.2014
High School Diploma -
Douglas High School
Welding & Fabrication
Western Dakota Technical Institute
References
Justin Ludtke; Summit Utility Services, ND Regional Manager
(701) 498-2265
John Kahler; Summit Utility Services, SD Regional Manager
(605) 877-6361
Shelley Frank; KD Transportation, General Manager
(701) 339-0178
Terrence Long; Dean Kurtz Construction, Superintendent
(801) 648-6338
Cindy Fugere; Pizza Ranch, General Manager
(701)260-3890
James Garcia; Best Buy, Floor Manager
(605) 858-2358
Dave Hepburn; Hagg Development, Superintendent
(605)431-0852