John Huey
Morley,MI
Summary
A qualified technical support specialist with 2 years of experience in customer service and providing comprehensive helpdesk support for computers and software. Adept at communication and engaging customers by identifying issues and streamlining steps to effective resolve technical issues.
Overview
8
8
years of professional experience
Work History
Dollar General Assistant Manager
Dollar General
01.2023 - 02.2024
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Managed department and meeting room schedules and coordinated attendance to upcoming events.
- Conducted research for executive decision-making purposes using various resources such as databases or online tools effectively leading to informed choices made by management.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
Quality Associate
Jedco
03.2021 - 05.2022
- Implemented process improvements based on data analysis, resulting in reduced defect rates and increased overall product quality.
- Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.
- Developed comprehensive reports detailing quality metrics, trends, and recommendations for management review.
- Reduced production downtime by identifying potential issues early and working with cross-functional teams to implement corrective actions.
Enlisted Soldier
US Army
09.2015 - 02.2017
- Led security efforts for multiple installations, maintaining a safe environment for all personnel and preventing unauthorized access to sensitive materials.
- Conducted thorough risk assessments for various missions, implementing safety measures that minimized potential hazards to personnel and equipment.
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Secured and protected military property, assets, and personnel.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Upheld [Branch] dress and appearance regulations for professional appearance.
- Prepared and submitted personnel, ordnance and operational reports.
- Trained in conflict resolution among subordinates, equals and superiors.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in small arms, anti-armor and indirect fire weapons.
- Maintained required level of proficiency in use of firearms.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Managed weapon handling, delivery, and shipping systems.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Education
Bachelor of Science - Software Development
DeVry University
Villa Park, IL03.2026
Associate of Science - Game Design
Fullsail University
Winter Garden, United States10.2021
Skills
- Desktop support
- Performance optimization
- Software debugging
- Troubleshooting and diagnostics
- Data entry
- Technical documents comprehension
- Customer service expert
- Technical instruction
Timeline
Dollar General Assistant Manager
Dollar General
01.2023 - 02.2024
Quality Associate
Jedco
03.2021 - 05.2022
Enlisted Soldier
US Army
09.2015 - 02.2017
Bachelor of Science - Software Development
DeVry University
Associate of Science - Game Design
Fullsail University
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