John Huffman
HATTIESBURG,MS
Summary
Results-driven customer service professional with extensive experience in conflict resolution and critical thinking. Proven ability to collaborate with cross-functional teams, addressing complex concerns and ensuring a positive customer experience.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Lincare
Hattiesburg, MS
06.2024 - Current
- Collaborated with cross-functional teams to address complex customer concerns, fostering a team-oriented environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Maximus
Hattiesburg, MS
09.2022 - 05.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions accurately while maintaining compliance with company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Counselor Associate
Forrest General Hospital
Hattiesburg, MS
03.2000 - 06.2022
- Delivered counseling services to diverse patient populations, fostering trust and rapport.
- Conducted crisis interventions, ensuring immediate support for patients in distress.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Developed and collaborated on individualized treatment plans addressing mental health needs.
- Mentored junior counselors, providing guidance on best practices and case management.
- Advocated for patient resources within the community, enhancing access to support services.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
Education
Bachelor of Science - Psychology
University of Southern Mississippi
Hattiesburg, MS12-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Documentation
- Prioritization
- De-escalation techniques
- Building rapport
- Customer education
- Product and service solutions
- Coordination
- Order fulfillment
Timeline
Customer Service Representative
Lincare
06.2024 - Current
Customer Service Representative
Maximus
09.2022 - 05.2024
Counselor Associate
Forrest General Hospital
03.2000 - 06.2022
Bachelor of Science - Psychology
University of Southern Mississippi