John Ibarra

• Learned how to properly manage a system that relied not on singular service, but rather on an entire floor's presence.
• I learned how to do wine presentations, and I also began learning proper pairings.
• I was introduced to different liquors and how to spiel signature cocktails to great effect, despite limited work and interaction with alcohol and spirits in the past.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

- At Circle of Bar Haven, I work at a commission-based market as a dungeon master or game master, depending on your understanding of the tabletop roleplaying world.

- I've added this experience as part of being with this company. I have learned a lot about customer service and how to make sure I best apply the greatest service for the people I am interacting with, as Dungeons and Dragons games run from anywhere as short as 30 minutes to 4 consecutive hours.

- Given circle of barhaven functions are bars, that comes with the territory of handling people who are drinking as well adding to my saltgrass experience.

• Supervised daily operations to ensure efficient service and guest satisfaction.
• Trained and mentored staff on menu knowledge and customer service techniques.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Resolved customer complaints promptly to enhance overall dining experience.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.

• Provided exceptional service to high volume of daily customers.
• Instructed new staff members on food handling procedures and service techniques.
• Educated waiters on the menu, memorization strategies, and how to convey information clearly.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• In charge of taking care of others who enter the building to the best of my ability, maintaining cleanliness within the restaurant, I was also a trainer there so I was considered well enough at my job to teach others how to begin their journey along the path, and was also well versed in speaking with customers and helping them find the choices best fit for them.

• As a server at ihop i was primarily in charge of assisting guests in their troubles and assuring that the experience was as phenomenal as possible being trained specifically in how to assist guest and predict guest needs at every chance that I could have.