John Ivers
Dynamic leader with proven expertise in operations and personnel management, honed at Pain d'Avignon, Ten Hope Brooklyn and SuperCraft LLC. Excelled in driving business growth, optimizing inventory, and fostering strong client relationships. Achieved notable increases in customer satisfaction and efficiency through strategic planning and effective team leadership. Skilled in financial analysis and relationship management, ensuring long-term success and profitability.
Knowledgeable Manager and Operator with solid background as General Manager/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Work History
Restaurant Manager
1 Year 6 Months- Directed daily restaurant, bar, coffee and boulangerie operations, maintaining service flow, product readiness, and guest satisfaction.
- Coordinated staff schedules, delegating front-of-house and kitchen tasks to support efficient coverage.
- Monitored inventory levels, ordered supplies, and reduced shortages across bakery and dining operations.
- Trained team members on POS procedures, menu knowledge, sanitation standards, and service expectations.
- Enforced food safety and cleanliness protocols to maintain compliance throughout preparation and service areas.
- Collaborated with kitchen and bakery teams to synchronize production, specials, and daily service priorities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reviewed sales trends and labor needs, adjusting staffing and ordering to improve operational consistency.
- Resolved guest concerns promptly, preserving service quality and strengthening repeat business.
Owner/Operator
4 Years 8 Months- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
General Manager
8 Years- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Arts
Skills
Certification
DOH license NYC