Dynamic and dependable Cook with over 20 years of experience in fast-paced culinary environments, specializing in food preparation, safety, and presentation. Recognized for exceptional multitasking abilities and a strong commitment to maintaining organized, clean kitchen areas that enhance productivity. A dedicated team player fostering open communication and motivating colleagues to exceed customer expectations while adhering to best practices in inventory management and cost control. Passionate about creating innovative dishes and delivering top-tier customer service, ensuring a memorable dining experience for all patrons.
Work History
Lead Food Service Worker
3 Years
Banner Health, University Medical Center | 08.2023 - Current
Directed daily food service activities, implementing protocols to uphold health and safety regulations.
Trained and mentored staff on food preparation techniques and customer service best practices.
Collaborated with dietary staff to create menu options that meet patient nutritional needs.
Implemented quality control measures, enhancing food safety standards across all service areas.
Coordinated meal delivery services for patients, optimizing timing and presentation of meals.
Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels among patients and staff.
Boosted employee morale and productivity by fostering a positive work atmosphere and recognizing individual accomplishments.
Served as a key liaison between front-of-house staff and back-of-house operations, facilitating seamless communication for optimal customer experiences.
Cook/Kitchen Manager
3 Years 7 Months
MultiCare Good Samaritan Hospital | 01.2023 - Current
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Trained kitchen staff and conducted performance reviews to improve team capabilities and address performance issues.
Deployed strategies that enhanced restaurant performance, streamlined food prep processes, and minimized waste.
Designed and maintained menus to offer a variety of high quality and consistency of dishes.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Monitored and reordered food stock and dry goods to ensure consistent supply levels.
Implemented effective inventory control systems to reduce food spoilage and waste.
Case Aide
3 Years 7 Months
MultiCare Good Samaritan Hospital | 01.2023 - Current
Provided support to social service clients in navigating available resources.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Monitored progress towards service plan goals.
Developed and maintained relationships with community organizations and agencies.
Collaborated with various stakeholders to promote social services.
Barista
4 Years 2 Months
Banner Health | 11.2018 - 01.2023
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Culinary Associate
4 Years 2 Months
Banner Health | 11.2018 - 01.2023
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Prepared food items in compliance with recipes and portioning control guidelines.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Maintained food safety and sanitation standards.
Kept kitchen clean and organized by performing daily maintenance tasks.
Followed strict standards for food handling and safety, minimizing risks to customers.
Managed opening and closing shift kitchen tasks.
Monitored food quality and presentation to maintain high standards.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Cook
1 Year 4 Months
Broadway Pizza Cafe | 02.2019 - 06.2020
Prepared multiple orders simultaneously during peak periods with high accuracy, enhancing customer satisfaction and fostering repeat business.
Prepared food items in compliance with recipes and portioning control guidelines.
Checked quality, tracked old and new items, and rotated stock to ensure freshness of food and ingredients.
Organized and prioritized kitchen duties to prepare and serve food promptly.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cook/kitchen Lead
17 Years 7 Months
Kon Tiki | 02.2001 - 09.2018
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Checked and tested foods to verify quality and temperature.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Customer Service Lead Representative at Cigna-Service Recovery & Customer Satisfaction TeamCustomer Service Lead Representative at Cigna-Service Recovery & Customer Satisfaction Team