John J Kleine
Alpine,Ca
Summary
I have excellent communication, written and analytical skills. I have been a progressive Manager in these changing times implementing many processes that have immensely improved customer and employee retention. I have a wide-range background that can be applied to various industries. Safety/P&L/Mentoring for advancement/Mentoring for improvement. Very detail oriented.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Customer-oriented General Manager with 32 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Caliber Collision Centers
01.2020 - 12.2025
- Overseeing all operations. P&L. DRP interaction. AR. Payroll. Production. Safety.
Service Director
South Bay Volkswagen
01.2017 - 12.2019
- Managing 5 Advisors and 15 Technicians. All hiring, training and budgeting. All aspects of safety and safety training.
Service Director
Honda of El Cajon
08.2013 - 12.2016
- Overseeing complete Service Operations. Hiring, training and marketing.
- Warranty costs and procedures to conform to manufacturers requirements.
- Gross profit margins above national averages.
Service Drive Manager
Toyota Carlsbad
06.2011 - 08.2013
- Managing 19 Service Advisors and 19 support personnel. Responsible for Sales and CSI training for Advisors.
- Overseeing development of Detail Department. Over 1M in service labor sales per month. #2 in the West. 94% CSI scores.
- Started a Detail Department that turned an expense into a profit center
Service Manager
Penske Automotive Group-Honda/Mazda/Audi
03.2003 - 05.2011
- Oversaw a total of 43 employees across 3 separate dealerships.
- Responsible for the gross & net profits, all cost controls and customer satisfaction scores.
- CSI in top 20% in the Nation for each Manufacturer.
- G/P percentages above industry standard. Started a Detail center that turned an expense into an income source.
Education
Associates Degree - Automotive Repair
Arizona Automotive Institute
Phoenix, AzHigh School Diploma - undefined
Burroughs High School
Ridgecrest, CaSkills
- Microsoft Office trained
- Google Suite trained
- R&R/CDK DMS experience
- Multiple Manufacturer management classes attended and passed
- CCCI Estimating
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Training and development
- Relationship building
- Customer relationship management
- Employee scheduling
- Goal setting
- Administrative skills
- P&L management
- Performance improvement
Accomplishments
- Multiple awards and trips for Customer Satisfaction scores for multiple manufacturers.
- Internal Penske Automotive Group awards for Gross Profit earnings and customer satisfaction at 2 different dealerships.
Certification
- Profit Penske Automotive - 2007
- Customer Satisfaction Award. Top 10% in Nation. Mazda Motors of America
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Caliber Collision Centers
01.2020 - 12.2025
Service Director
South Bay Volkswagen
01.2017 - 12.2019
Service Director
Honda of El Cajon
08.2013 - 12.2016
Service Drive Manager
Toyota Carlsbad
06.2011 - 08.2013
Service Manager
Penske Automotive Group-Honda/Mazda/Audi
03.2003 - 05.2011
High School Diploma - undefined
Burroughs High School
Associates Degree - Automotive Repair
Arizona Automotive Institute
Section name
- I am a Professional Manager looking for a progressive Company that is not content with the status quo but is continually looking to be the leader in the automotive repair field.
- My progressive mindset along with my analytical nature and people skills has served me well over the course of my career. It is a people business and whether dealing with a customer or an employee concern, it is important to handle it correctly and that is done through these skills. Through several of my past experiences, dealing with large number of employees requires patience, listening skills and analytical thinking to come to a mutual agreement or decision.
- I am energetic, calm under pressure and very much attentive to detail. Through the past few years, the automotive business and how to run the business has changed. I have instilled philosophies in employees to make changes to our business model to keep ahead of the times.
- I am well versed in Safety and OSHA standards as this was a big part of my job in the Collision Industry
- Thank you for reviewing my qualifications and I look forward to hearing from you.