John Johnson
Branson,MO
Summary
Dynamic Service Advisor with a strong work ethic at Camping World, recognized for enhancing customer satisfaction through effective service recommendations and attentive listening. Proven ability to exceed sales targets while managing multiple priorities in fast-paced environments. Skilled in vehicle assessment and fostering long-term customer relationships, driving repeat business and loyalty.
Overview
7
7
years of professional experience
Work History
Service Advisor
Camping World
2023.02 - 2024.11
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Bartender
Castaway Bar And Grill
2021.01 - 2023.02
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Commercial Parts Sales
O’Reilly Auto Parts
2018.05 - 2021.01
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Service Writer
Sapp Automotive
2018.06 - 2020.03
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Education
Southern Regional High School
Manahawkin, NJSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Service recommendations
Timeline
Service Advisor
Camping World
2023.02 - 2024.11
Bartender
Castaway Bar And Grill
2021.01 - 2023.02
Service Writer
Sapp Automotive
2018.06 - 2020.03
Commercial Parts Sales
O’Reilly Auto Parts
2018.05 - 2021.01
Southern Regional High School