JOHN JORDAN
Scituate,Massachusetts
Summary
Dynamic Facility Manager with a proven track record at Airgas, excelling in client relationship management and revenue generation strategies. Adept at optimizing service delivery and achieving profit targets, I foster a safety-first culture while driving significant sales growth through effective customer solutions and team leadership.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Airgas National Carbonation
Charlotte, North Carolina
01.2026 - Current
- Managed daily operations across multiple service locations.
- Coordinated staff training on safety protocols and operational procedures.
- Conducted regular inspections to ensure compliance with company standards.
- Led performance reviews and provided feedback to improve employee productivity.
- Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
- Resolved customer service issues and complaints in a timely manner.
- Addressed problems encountered by personnel during their daily activities promptly and efficiently.
- Facilitated communication between management and employees regarding changes in policies or procedures.
RESTAURANT MANAGER (PART-TIME)
TKO Malley's Sports Cafe
Scituate, MA
07.2017 - Current
- Met, greeted, and encouraged feedback from customers, and used that feedback to implement positive changes within the restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted a positive atmosphere, and went above and beyond to guarantee that each customer received exceptional food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction, and maintain long-term loyalty.
- Effectively manage payroll and timekeeping.
Facility Manager
Airgas
Stoughton, MA
10.2023 - 01.2026
- Direct daily management of branch retail operations that include, but are not limited to, daily cycle counts, and cash reconciliation as well.
- Responsible for the branch's P&L goals and objectives.
- Grow margin through add-on sales at the counter.
- Promote a safety-first environment throughout the entire facility.
- Conform to all SAFCOR and DOT regulations for the propane trucks that deliver from this location.
- The Stoughton location achieved its sales and EBITA targets for FY 24, as well as enjoying an injury-free year.
KEY ACCOUNT MANAGER
Airgas
Cambridge, MA
07.1995 - 10.2023
- Built and maintained strong client relationships to drive business growth in a diverse, research-driven environment.
- Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Managed the largest dollar revenue account in the Northeast region for over 20 years.
- Management of this account included all facets, including, but not limited to, sales, the customer's A/R, and working with MIT's EHS department to resolve issues in research labs.
- Promoted a safety-first approach to all customers.
CUSTOMER SERVICE REPRESENTATIVE
BOC Gases
Hingham, MA
07.1993 - 07.1995
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
ASSISTANT FACILITY MANAGER
BOC Gases
Hingham, MA
01.1991 - 07.1993
- Supervised staff of 20 in day-to-day activities that included but not limited to: Cylinder fill production as well as hard goods distribution.
- Served as back up cylinder route driver as needed for drivers on vacation.
- Acted as second shift CO2 microbulk driver as needed to support our downtown Boston customer base.
PRODUCTION MANAGER
Colony Inc
Hingham, MA
09.1988 - 07.1991
- Filled high pressure gas cylinders as well as cryogenic vessels on 1st and 2nd shift.
- Acted as assistant plant manager or 2nd shift microbulk driver as needed.
- Assisted in nightly barcode processing and invoicing accounts using CU TIMS system.
TRUCK DRIVER
Colony Inc
Hingham, MA
09.1986 - 07.1991
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT logbook and submitted corresponding documents.
- Delivered compressed gas cylinders and liquid vessels to customer in Greater Boston area.
- Utilized barcode tracking system with deliveries to MIT.
- 2nd shift CO2 and microbulk driver as needed.
Education
Associate of Arts - Business
Northeastern University
Boston, MA06-1982
High School Diploma -
Danvers High School
Danvers, MA06-1980
Skills
- Client relationship management
- Revenue generation strategies
- Customer service excellence
- Sales achievement
- Service optimization techniques
- Profit target attainment
Affiliations
Knights Of Columbus, New Haven, CT.
Certification
OSHA 1910.12 Hazardous Material Technician since 06/17/22
Timeline
Area Operations Manager
Airgas National Carbonation
01.2026 - Current
Facility Manager
Airgas
10.2023 - 01.2026
RESTAURANT MANAGER (PART-TIME)
TKO Malley's Sports Cafe
07.2017 - Current
KEY ACCOUNT MANAGER
Airgas
07.1995 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
BOC Gases
07.1993 - 07.1995
ASSISTANT FACILITY MANAGER
BOC Gases
01.1991 - 07.1993
PRODUCTION MANAGER
Colony Inc
09.1988 - 07.1991
TRUCK DRIVER
Colony Inc
09.1986 - 07.1991
Associate of Arts - Business
Northeastern University
High School Diploma -
Danvers High School