John Joseph
Orlando,FL
Summary
excelling in customer relations and problem-solving. Skilled in quality assurance and team performance improvement, I have successfully implemented process enhancements that boosted efficiency. My attention to detail and analytical thinking have consistently driven high-quality service and customer satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Screen Room Specialist
ScreenWorksUSA
01.2024 - 12.2025
- Collaborated with cross-functional teams to streamline processes and improve project outcome.
- preparing, cleaning and maintaining screens for proper work follow procedures and print quality.
- Responsible for safely handling machinery, cleaning and reclaiming printing screens, and ensuring a clean, organized work environment to support efficient production and quality standard.
- Handling inks, chemicals, and tools to prep screens for reuse, maintains work areas, and supports daily production through physical, detail-oriented work.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Generated reports detailing findings and recommendations.
Material Handler Team Lead
Victory Tailgate
06.2022 - 12.2023
- Led team in material handling operations, ensuring adherence to safety protocols and efficiency standards.
- Trained new staff on equipment usage and company procedures for optimal workflow.
- Coordinated daily tasks among team members to enhance productivity and minimize downtime.
- Implemented process improvements that streamlined operations and reduced waste in material handling.
- receive work orders for proper screen printing.
- ensure picking,packing and shipping procedures are followed for every order.
- examine overlays for proper printing guidelines.
Customer Service Representative
EZ Pass Customer Service Center
01.2022 - 06.2022
- Assisted customers with inquiries and account management through phone and online channels.
- Resolved service issues efficiently, ensuring customer satisfaction and loyalty.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Provided training support to new team members on procedures and systems.
- Collaborated with cross-functional teams to enhance customer service processes and communication.
Customer Service Manager
Walmart
09.2019 - 12.2021
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Supported team by documenting customer feedback and suggesting improvements to service processes.
- Learned operational systems and tools for managing customer interactions efficiently.
- Adapted quickly to new software for tracking customer service metrics and performance reports.
- Handle customer complaints, returns and exchanges professionally.
- Monitor store safety and help prevent theft or fraud.
- Collaborated with colleagues to ensure consistent delivery of high-quality customer support.
Education
High School Diploma -
Coral Springs High
Coral Springs, FL06-2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Maintenance and repair
- Team performance improvement
- Attention to detail
Timeline
Screen Room Specialist
ScreenWorksUSA
01.2024 - 12.2025
Material Handler Team Lead
Victory Tailgate
06.2022 - 12.2023
Customer Service Representative
EZ Pass Customer Service Center
01.2022 - 06.2022
Customer Service Manager
Walmart
09.2019 - 12.2021
High School Diploma -
Coral Springs High