Nallely Ordonez
Alvarado
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my customer service excellence and problem-solving skills at BSN Sports to significantly improve order fulfillment efficiency. My experience spans from meticulous cash handling to leading teams in high-volume environments, consistently exceeding client expectations without compromising quality.
Overview
7
7
years of professional experience
Work History
Screen Printer
Pep Wear
01.2022 - Current
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Installed and repositioned screen printing plates and pressure roles.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Set up Number printing machines daily and maintaining functional and clean workspace.
- Prepared, mixed and loaded screen ink.
- Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
- Cleaned, adjusted and repaired screen printing machines.
- Maintained relationships with clients through punctuality and excellent customer service.
Cashier
Dollar General Market
09.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Cleaning Crew Member
The Cleaning Authority
12.2021 - 06.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Emptied trashcans and transported waste to collection areas.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
Costumer Service
BSN Sports
08.2018 - 11.2021
- Delivered exceptional customer service, resulting in higher rate of repeat business.
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
- Led cashiers and associates in providing thoughtful customer service.
- Developed loyal customer base by providing excellent customer service.
- Provided excellent customer service to subscribers and businesses.
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Resolved customer service issues related to pricing or discounts.
- Received consistent excellent feedback on work quality and customer service.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Provided excellent customer service to exceed customer expectations.
Packing Orders
BSN Sports
08.2018 - 11.2021
- Ensured timely shipment of products by meticulously organizing and packing orders.
- Ensured accuracy in order fulfillment through meticulous attention to detail when packing orders for shipment.
- Supported warehouse operations by performing additional tasks such as packing orders or managing inventory when needed.
- Improved customer satisfaction by accurately packing orders according to specifications and requirements.
Screen Printer
BSN Sports
08.2018 - 11.2021
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Installed and repositioned screen printing plates and pressure roles.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Prepared, mixed and loaded screen ink.
- Set up Number printing machines daily and maintaining functional and clean workspace.
- Cleaned, adjusted and repaired screen printing machines.
Education
High School Diploma -
North Crowley High School
Crowley, TX08.2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Payment processing
- Refunds and exchanges
- Issue resolution
Bilingual
English and Spanish languages
Additional Information
I like to Work hard give my best and no matter what trying to have the best attitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Dollar General Market
09.2024 - 12.2024
Screen Printer
Pep Wear
01.2022 - Current
Cleaning Crew Member
The Cleaning Authority
12.2021 - 06.2022
Costumer Service
BSN Sports
08.2018 - 11.2021
Packing Orders
BSN Sports
08.2018 - 11.2021
Screen Printer
BSN Sports
08.2018 - 11.2021
High School Diploma -
North Crowley High School
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