John Judd-roorda
Broken Arrow
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Manager
Papa Johns
Broken Arrow
01.2025 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Customer Service Specialist
PepsiCo North America
Tulsa
04.2023 - 01.2025
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Responded to customer emails with accurate product and service information.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Writing orders to maintain inventory levels for customers.
Assistant Store Manager
Casey’s General store
Jenks
04.2021 - 04.2023
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Maintained a safe working environment by enforcing safety regulations.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Sporting Goods Sales Associate
Walmart
Coweta
11.2020 - 04.2021
- Assisted with special orders for customers and sales of fire arms.
- Kept track of sales data using point-of-sale software programs, issuing out fishing license, and hunting license.
- Ensured that all safety protocols were followed while working around hazardous materials such as chemicals or sharp objects.
Utility Service Worker
City of Broken Arrow
Broken Arrow
06.2017 - 10.2020
- Performed routine maintenance on utility systems such as water mains, sewage lines, water station and sewer lift stations
- Inspected and tested valves for proper operation.
- Installed new utility systems according to established specifications.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05-2016
Skills
- Customer service
- Project management
- Safety compliance
- Conflict resolution
- Time management
- Effective communication
- Strategic planning
- Complex Problem-solving
- Decision-making
- Problem resolution
Timeline
Manager
Papa Johns
01.2025 - Current
Customer Service Specialist
PepsiCo North America
04.2023 - 01.2025
Assistant Store Manager
Casey’s General store
04.2021 - 04.2023
Sporting Goods Sales Associate
Walmart
11.2020 - 04.2021
Utility Service Worker
City of Broken Arrow
06.2017 - 10.2020
High School Diploma -
Buena High School