John Judkins

Managed detail department operations for six months after being recognized for skills by management. Supported internal customer service by coordinating paperwork and repair orders for 30 sales personnel. Organized tasks efficiently to prevent backlog and maintain workflow. Transitioned to service advisor role after two years, enhancing skills and collaborating with team and technicians to optimize service drive operations. I continued working as a service advisor until transferred over to Utah to where I am not now.

• Listed below are some of the duties and responsibilities that I had as a service advisor there during this time: for the first couple of years of my service there, I was a Detailer when I first started out, then moved my way up to Service advising.
• Provided exceptional customer service to enhance client satisfaction and retention.
• Assisted clients in understanding service options and pricing structures.
• Coordinated service appointments and managed schedule for efficiency.
• Communicated effectively with technicians regarding customer concerns and service needs.
• Processed customer transactions accurately and efficiently, ensuring seamless checkout experience.
• Maintained knowledge of automotive products and services to assist customers effectively.
• Resolved customer complaints promptly, fostering positive relationships and trust.
• Implemented process improvements that enhanced workflow in the service department.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
• Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.

• Managed daily operations, ensuring efficient workflow and high-quality service delivery.
• Trained and mentored staff on product knowledge and customer service best practices.
• Implemented inventory management procedures to optimize stock levels and reduce waste.
• Led team meetings to discuss performance metrics and set operational goals.
• Developed strategies to enhance customer satisfaction and retention through tailored services.
• Oversaw compliance with safety regulations, maintaining a safe work environment for all employees.
• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.