John Kassab
Fairview,OR
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Aladdin's Cafe
04.2023 - 08.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Mid High-School - Marketing
Gresham High School
Gresham06-2027
Skills
- Portion control
- Allergy awareness
- Beverage knowledge
- Problem-solving
- Table setting
- Order taking
- Personal hygiene
- Cash handling
- Customer service
Languages
English
Full Professional
Arabic
Limited Working
Timeline
Restaurant Waiter
Aladdin's Cafe
04.2023 - 08.2024
Mid High-School - Marketing
Gresham High School
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